Sales Support Manager

About Energy Exemplar

In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar’s mission lies in ‘Empowering Transformative Energy Decisions’. Founded in 1999 in Adelaide, Australia, our award-winning software portfolio encompassing the modeling and simulation platform PLEXOS®, Aurora, and Adapt2, is trusted by innovative organizations across the globe. Through our technology and people, we strive to enable stakeholders from across the entire energy value chain to revolutionize the energy ecosystem and to collaboratively plan and execute for a sustainable energy future with unprecedented clarity, speed, and innovation. 

Our impact is global and is being recognized across the industry. Some of our recent accolades include:

• SaaS Company of the Year (2025) – Global Business Tech Awards.
• Environmental Impact Award (2025) – E+E Leaders Awards.
• IPPAI (Independent Power Producers Association of India) Power Awards (2025) - Winners
• Finalist: Platts Global Energy Awards (2024) – Grid Edge category
• Finalist: Reuters Global Energy Transition Awards (2024) – Technologies of Change
• Top 50 Marketing Team (2024) – Voted by the public at the ICON Awards.

How We Work

Energy Exemplar is growing fast around 30% year on year and, that growth is driven by how we work. We trust our team to deliver great results from wherever they work best, whether that’s at home, in the office, or on the move.

We’re a global team that values ownership, integrity, and innovation. You’ll be supported to balance work and life in a way that works for you, and empowered to take initiative, solve problems, and make an impact, regardless of your background, location, or role.

Our four core values, Customer Success, One Global Team, Integrity & Ownership, and Innovation Excellence aren’t just words. They show up in how we collaborate, how we solve, and how we grow together.

About the Position

The Sales Support Manager reports to the Regional SVP APAC and is responsible for providing outstanding support to the Sales and Customer Success teams and prospective clients through every stage of the Sales process. This role performs a range of support tasks to the region customer facing and legal teams such as offers and tenders submissions, coordinating negotiations for contracts and managing documentation, liaising with the internal stakeholders to manage approvals as well as various other activities that ensure the entire sales process is as smooth as possible.

This is a diverse and fast-paced role that requires high energy, enthusiasm and an absolute commitment to delivering quality outcomes that support Energy Exemplar’s relentless pursuit to continue the growth journey and achieve the optimal futures of our clients. 

Primary Responsibilities

• Responsibility for supporting the Sales and Customer Success teams in the preparation and submission of responses for new tenders, including supporting internal coordination
• Act as a coordinator between Sales, Legal and internal stakeholders during the negotiation process, in the form of a “deal desk”
• Support the Sales and Customer Success teams in preparing quotes for software licenses, training and implementations as required
• Assisting the teams in sales / negotiation process until contracts are closed
• Manage the coordination with legal for the preparation and follow-up of various contract agreements with new and existing clients
• Support commercial negotiations, support the drafting and redlining of key deal terms with legal and the follow-up during negotiations
• Create and maintain a commercial negotiation playbook, including fallback positions on key deal terms templates
• Support the teams for managing supplier registration for new clients and document assessments
• Support the Sales team for the coordination with Accounts team on invoicing for new customers
• Ad-hoc assistance to Regional SVP and region team

Candidate Requirements & Qualifications:

• Minimum 8 years’ experience in a sales support, administration or aligned position involving software
• Ability to quickly build strong relationships and rapport with different stakeholders internally and externally
• High sense of ownership and pride in your performance and its impact on company success
• High level of attention to detail and ability to think critically
• High written and verbal communication and negotiation skills
• Understanding of the end-to-end sales cycle and relevant processes
• High proficiency with all Microsoft Office applications and SalesForce

Energy Exemplar is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, experiences, identities, and abilities. Please let us know if you require accommodations at any stage of the recruitment process—we're here to support you in showcasing your full potential.

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