Client Operations Manager

About EnergyHub

EnergyHub empowers utilities and their customers to create a clean, distributed energy future. We help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power.

About the Opportunity 

EnergyHub’s Implementation Services team operates at the intersection of our clients and partners, charged with developing and delivering programs, integrations, and new platform capabilities through our collaboration with Go-to-Market, Product, Engineering, Client Success, Partner Management, and Marketing teams.

EnergyHub’s Operations Manager will be responsible for ensuring the efficiency and effectiveness of the commercial Coordinator roles that support our utility clients. As a domain manager, you will manage and mentor a small team of Coordinators, ensuring they provide exceptional support to the groups they serve and in concert with the adjacent teams involved in the launch and sustainment of our utility client programs. This role requires role model leadership, organizational and communication skills, process optimization, and an understanding of operational best practices.

Main Responsibilities: What you’ll do

Team Management and Leadership

• Manage a small team of Coordinators, ensuring they are effectively supporting the Client Success Managers with post-launch ongoing operational tasks
• Foster a collaborative and high-performance culture within the team, including contributions into career development conversations
• Define performance standards for the Ops team members - provide feedback, support, coaching, and professional development

Operational Efficiency

• Oversee the day-to-day operations of Client support, which can include event dispatch support, reporting & analytics, invoicing, and other tasks
• Develop and implement operational best practices to improve efficiency and effectiveness, including evaluating, prioritizing, and focusing the team’s work

Client Success Support

• Ensure that the Coordinators are effectively assisting in project management tasks of program launches as they develop in their careers
• Support in managing internal stakeholder and client expectations, specifically Client Success leadership as a key internal customer

Communication and Relationship Building

• Maintain consistent and frequent communication with an array of stakeholders including clients and device partners to ensure efficient program operational support
• Assist in analyzing and presenting key results, facilitating meetings, and delivering data-driven messages to clients

Product and Service Expertise

• Develop a comprehensive knowledge of EnergyHub services and offerings, DERs, and the drivers of program success and client health
• Foster a deep understanding of the product, service offerings, and functionality to effectively communicate capabilities to utility clients
• Other duties as assigned

Required Skills and Experience: What you need

• 5-7+ years of experience in commercial operations management, or a related field, preferably within the energy sector or an enterprise SaaS organization
• Proven experience in managing and developing people
• Excellent communication skills; the ability to describe complex and technical topics in an engaging, succinct manner
• Strong organizational and project management skills, ability to hit deadlines, and think through risks and dependencies
• An analytical, yet creative and curious mind, with a confident approach to analytical work
• Ability to build trust in external client relationships
• Experience collaborating with cross-functional teams to the benefits of clients and the long-term vision of an organization

Preferred Skills and Experience: Nice-to-haves

• Experience working in or with renewable energy, utilities, and grid services or adjacent industries is a plus

Why work for EnergyHub?

• Collaborate with outstanding people: Our employees work hard, do great work, and enjoy collaborating and learning from each other. 
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the team!
• Gain well rounded experience: EnergyHub offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Work with the latest technologies: You’ll gain exposure to a broad spectrum of  IoT, SaaS and machine learning obstacles, including distributed fault-tolerance, device control optimization, and process modeling to support scalable interaction with disparate downstream APIs. 
• Be part of something important: Help create the future of how energy is produced and consumed. Make a positive impact on our climate.
• Focus on fun: EnergyHub places high value on our team culture. Happy hours and holiday parties are important to us, but what’s also important is how our employees feel every single day. 

Company Benefits

EnergyHub offers a generous benefits package including 100% paid medical for employees and a 401(k) with employer match. We offer a casual environment, the flexibility to set your own schedule, a fully stocked fridge and pantry, free Citi Bike membership, secure bike rack, gym subsidy, paid parental leave, and an education assistance program.

In addition to base salary, an annual bonus will be offered for this role. 

EnergyHub is an Equal Opportunity Employer

EOE, Including Disability/Vets. Reasonable accommodations are available for individuals with disabilities throughout the application process. If you are a person with a disability needing assistance with the application process, please contact accommodations.apply@energyhub.net.

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.  By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:

EnergyHub understands the value of professional recruiting services.  However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you.