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Technical Support Engineer II (Hybrid: Oakland, CA - US)

Oakland, California, United States

Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus on the big impacts. And we believe that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, we’ve harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers.

We are currently seeking an experienced Technical Support Engineer II to join our growing team. This person will collaborate with the current team to manage and resolve technical issues. You will work with our team and collaborate with Development to support existing software systems that facilitate the distribution of incentives for clean energy technologies reporting systems. You will bring technical expertise and a team-oriented approach to handle various tasks to resolve technical issues to ensure our systems meet our clients' needs, the programs we support, and our Information Systems department.
 
To ensure success, you should be proficient in debugging and resolving technical issues, managing multiple tasks, have strong research and communication skills, and the ability to work on your own and as part of a team. This position will report to the Software Support Manager

This is a hybrid work opportunity.  At ES, this means working onsite at one of our offices a minimum of 1 day/week (currently Wednesdays) with flexibility for the remainder of the days. ES has offices in Oakland, CA, Orange, CA, Portland, OR, Chicago, IL, and Boston, MA. At this time, we are not accepting applications from candidates residing in the following states: Delaware, Kentucky, Mississippi, Montana, Nebraska, North Dakota, and Wyoming.

 

Responsibilities: 

  • Manage software work tickets: gathering information and seeking clarity of the request, prioritizing tasks, assigning tickets and following-up on completion of deliverables
  • Troubleshoot and reproduce technical issues and develop technical solutions
  • Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources
  • Collaborate with client teams and technical staff to support custom software systems 
  • Engage with our software development teams to support our development environments
  • Ability to interact with a broad range of people of varying technical levels including other IS staff, IS Management, Project Management, and functional users
  • Contributing to our documentation through knowledge articles and runbooks
  • Respond to support tasks with timely solutions
  • Provide support, direction, and guidance to team members
  • Self-manage time and work under minimal guidance

 

Minimum Qualifications: (Quantifiable Skills i.e Years of experience)

  • Bachelor's degree in computer science (or related field) preferred but not required
  • Minimum 5 years of relevant experience
  • Strong multitasking, documentation, and decision-making skills
  • Experience with Jira Software and other Atlassian products, or similar
  • Strong interpersonal communication skills, both verbal and written
  • Experience collaborating directly with other staff such as engineers and project managers
  • Experience with Python scripting
  • Self-motivated, detail-attentive, and have a desire for continuous learning
  • Familiarity/experience with Jira, Confluence, Slack and SharePoint a plus
  • Experience with SOC 2 a plus
  • Energy efficiency/renewable energy domain experience a plus

 

The salary range for this role is $85,000 – $115,000, with a target compensation of $97,750 based on experience and qualifications

Compensation is commensurate with experience and includes a generous retirement package. Energy Solutions provides an excellent benefits package including medical, dental and vision insurance, other pre-tax contribution plans and an Employee Stock Ownership Plan (ESOP).

AI Use

At Energy Solutions we believe in the importance of authentic interactions and equitable opportunities. We base our candidate selection on one’s own skills, knowledge, and experience. To ensure the integrity and fairness of our interview process, the use of artificial intelligence (AI) tools (including Generative AI) or other means to generate or assist with responses during interviews is strictly prohibited. This practice supports our commitment to create a transparent and equitable space where skills, knowledge and experience skills can truly shine.

Equal Opportunity Employer

Energy Solutions is an affirmative action-equal opportunity employer and prohibits discrimination and harassment of any type. We afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristics protected by law. Energy Solutions conforms to the spirit as well as to the letter of all applicable laws and regulations.

Office Locations and a Remote Workforce

Energy Solutions operates as a predominantly remote workforce with offices in  six different locations. Employees who reside within 40 miles of an office (except New York) will be assigned to that location, though in-office attendance requirements may vary by team. At this time, we are not accepting applications from candidates residing in the following states: Delaware, Kentucky, Mississippi, Montana, Nebraska, North Dakota, and Wyoming.

Background Check Information

Information will be requested to perform the compulsory background check. A drug screen and authorization to work in the U.S. indefinitely are preconditions of employment. Energy Solutions is an equal opportunity employer.

Reasonable Accommodations 

Energy Solutions is committed to providing access and reasonable accommodation for individuals with disabilities. If you require accommodations in completing this application, interviewing, and/or completing any pre-employment testing, or otherwise participating in the employee selection process, please email accommodation@energy-solution.com.

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