Program Manager, Operational Excellence

Join Our Journey at Engine

At Engine, we’re revolutionizing work travel. Our modern travel platform isn’t just about booking trips; it’s about transforming how businesses and their teams experience travel. From seamless booking options with top airlines, hotels, and car rental providers to single-invoice billing and flexible trip modifications, we make travel not only easier to manage but also enjoyable. Backed by powerhouse investors like Telescope Partners, Blackstone, Elefund, and Permira, we’re growing fast—and we want you to be part of it.

Your Mission:

As a Program Manager, Operational Excellence at Engine, you’ll be instrumental in driving continuous improvement initiatives that enhance efficiency, quality, and customer satisfaction. Here’s what you’ll take charge of:

• Process Optimization: Lead Client Operations OpEx projects to reduce waste, increase efficiency, and improve business processes.
• Strategic Collaboration: Work cross-functionally to identify business needs and implement scalable growth strategies.
• Data-Driven Decision Making: Leverage analytics tools (SQL, Looker, Excel) to translate complex data into actionable insights.
• Leadership & Mentorship: Act as a leader within the OpEx team, setting ambitious goals and guiding team members toward success.
• Continuous Improvement Culture: Foster a work environment where structured problem-solving, data-driven decisions, and clear communication thrive.
• Operational Standardization: Drive process standardization to enhance the customer and agent experience across all channels (Phone, Chat, Email).
• Training & Presentations: Deliver presentations and training sessions on process improvement principles and project updates for all levels of management.

What You’ll Bring to Engine:

We’re looking for someone who’s ready to make an impact and grow alongside us:

• Experience: 3-5 years in Operational Excellence, process improvement, or a similar role.
• Expertise: Lean Six Sigma Green Belt certification (Black Belt preferred).
• Analytical Skills: Strong data management skills, with proficiency in SQL, Looker, and Excel.
• Project Leadership: Proven track record of leading end-to-end projects and delivering measurable operational improvements.
• Communication & Influence: Ability to translate complex ideas into actionable strategies for diverse audiences.
• Leadership Abilities: Strong stakeholder management and team motivation skills.

The Engine Edge: Perks & Compensation
We believe in rewarding great work with great benefits:

• Compensation: Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.
• Benefits: Check out our full list at engine.com/culture.
• Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we’ll make sure you have what you need to succeed.

Ready to Build the Future of Work Travel?
Join us on our mission to transform how work travel works—for businesses, for travelers, and for the industry. Apply now and let’s make travel simpler, smarter, and more enjoyable—together.