IT Service Desk Technician

Join Our Journey at Engine

At Engine, we’re revolutionizing work travel. Our modern travel platform isn’t just about booking trips; it’s about transforming how businesses and their teams experience travel. From seamless booking options with top airlines, hotels, and car rental providers to single-invoice billing and flexible trip modifications, we make travel not only easier to manage but also enjoyable. Backed by powerhouse investors like Telescope Partners, Blackstone, Elefund, and Permira, we’re growing fast—and we want you to be part of it.

We’re looking for a highly motivated IT Service Desk Technician ready to make an immediate impact. This role is vital for providing exceptional technical support, both in-office and remotely, ensuring our team can operate efficiently and effectively. 

This role is ONSITE and based in New York, so candidates must be located in the area.

Your Mission:
As part of the Engine team, you’ll play a vital role in an environment where innovation meets collaboration. Here’s what you’ll take charge of:

• Incident and Request Fulfillment: Responsible for managing tickets according to target SLAs and KPIs, ensuring the best possible service for our business partners while maximizing uptime on systems.
• Technical Support and Consultation: Acts as a trusted advisor to our internal business partners, providing technical support for laptops, printers, conference rooms, office networks and applications.
• User and Asset Management: Assists with onboarding and off-boarding of users, leading new hire classes and ensuring on-time delivery of hardware and access.
• Collaboration & Business Tools: Go-to resource for questions on key systems such as Google, Zoom, Slack, and more.  
• Documentation: Responsible for ensuring Engine’s Knowledge Base is current and relevant, providing expertly crafted self-service documentation and internal troubleshooting guides.

What You’ll Bring to Engine:
We’re looking for someone who’s ready to make an impact and grow alongside us:

• Experience: 2-3 years of experience in technical support within an enterprise setting. Extensive knowledge of macOS and Windows operating systems, Google Workspace, Okta, and Slack platforms. Proven ability to use JIRA Service Management effectively.
• Service Oriented:  Relentlessly focused on providing exceptional support, empowering colleagues through technology, and building strong partnerships to drive shared success.
• Highly Analytical: You have a knack for troubleshooting and analyzing problems.  You also are highly organized, meticulously detailed and an excellent written and verbal communicator. 
• Tech Stack Extra Credit: Bonus points if you have experience in Okta, Jamf/Intune and Meraki networking.
• Mindset: You’re ready to roll up your sleeves, collaborate, and deliver results that matter.

We accept applications for this role on an ongoing basis. We review applications as they are received and encourage interested candidates to apply early.

The Engine Edge: Perks & Compensation
We believe in rewarding great work with great benefits:

• Compensation: Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.
• Benefits: Check out our full list at engine.com/culture.
• Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we’ll make sure you have what you need to succeed.

Perks and benefits may vary based on employment type, location, and more.

Ready to Build the Future of Work Travel?
Join us on our mission to transform how work travel works—for businesses, for travelers, and for the industry. Apply now and let’s make travel simpler, smarter, and more enjoyable—together.