Salesforce Service Cloud Admin (LATAM)

Join Our Journey at Engine

At Engine, we’re revolutionizing work travel. Our modern travel platform isn’t just about booking trips; it’s about transforming how businesses and their teams experience travel. From seamless booking options with top airlines, hotels, and car rental providers to single-invoice billing and flexible trip modifications, we make travel not only easier to manage but also enjoyable. Backed by powerhouse investors like Telescope Partners, Blackstone, Elefund, and Permira, we’re growing fast—and we want you to be part of it.

Mission

As a Salesforce Service Cloud Administrator at Engine, you’ll be the driving force behind optimizing and automating our support operations, ensuring our teams are empowered to resolve cases faster and more effectively. Here’s what you’ll take charge of:

• Optimize Support Workflows: Design, implement, and continuously improve case management processes, leveraging automation, flows, and advanced Service Cloud features to reduce backlog and resolution times,ensuring Engine delivers exceptional service.
• Lead Service Cloud Enhancements: Configure and maintain complex screen flows, Omni-Channel routing, and knowledge management to enable efficient, scalable, and seamless customer support operations.
• Collaborating Across Teams: Collaborate with Product, Engineering, and Customer Support leaders to translate business needs into scalable Salesforce solutions that enhance the overall customer experience.
• Maintain Data & System Integrity: Monitor platform performance, ensure data accuracy, manage upgrades, and uphold security best practices to keep the org reliable and compliant.
• Enable Data-Driven Decisions: Build reports, dashboards, and actionable insights that give leadership visibility into case trends, team performance, and customer satisfaction drivers.

What You’ll Bring to Engine:

We’re looking for someone who’s ready to make an impact and grow alongside us:

• Experience: 3+ years of hands-on experience as a Salesforce Administrator, with a strong focus on Service Cloud.
• Skills: You’re a problem-solver with expertise in case management, workload reduction, and building complex screen flows to streamline customer support processes. You thrive in fast-paced, innovative environments and have a proven track record of automating workflows to improve efficiency.
• Collaboration: Excellent communication skills with the ability to partner across teams, gather requirements, and drive alignment around best practices.
• Tech-Savvy: Bonus points if you’re fluent in Salesforce Omni-Channel, OmniStudio, and have experience with AWS Connect integration. Familiarity with Agentforce is a plus.
• Mindset: Strong track record of automating manual processes, improving agent efficiency, and delivering scalable solutions in fast-paced environments.

This is a contractor position for candidates based within Latin America only.

Evergreen Status:

Applications for this role will be accepted through 12/17/2025 or until the role is filled. We encourage you to apply early, as we may begin reviewing applications before the deadline

The Engine Edge: Perks & Compensation
We believe in rewarding great work with great benefits:

• Compensation: Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.
• Benefits: Check out our full list at engine.com/culture.
• Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we’ll make sure you have what you need to succeed.

Perks and benefits may vary based on employment type, location, and more.

Ready to Build the Future of Work Travel?
Join us on our mission to transform how work travel works—for businesses, for travelers, and for the industry. Apply now and let’s make travel simpler, smarter, and more enjoyable—together.