Salesforce Service Cloud Admin (LATAM)

About Engine
At Engine, we’re transforming business travel into something personalized, rewarding, and simple. For too long, managing travel and spend has been overwhelming and fragmented — we’re here to change that. We believe the future of travel should be seamless and powered by technology that delights customers at every step. That’s why we’re building a platform that brings together corporate travel, a powerful charge card, and modern spend management in one place.

To make this vision real, we’re looking for exceptional, mission-driven people to help redefine how businesses manage and experience travel.

More than 17,000 companies already rely on Engine to support over 1 million travelers and billions in annual bookings each year. Cash flow positive with rapid growth, we pair exclusive Engine-only rates, industry-leading rewards, and intelligent automation to help businesses save money while delivering world-class personalization and convenience.

Backed by Telescope Partners, Blackstone, and Permira, Engine has been recognized as one of the fastest-growing travel and fintech platforms in North America, with honors including the Deloitte Fast 500 and Built In’s Best Places to Work.

Mission

As a Salesforce Service Cloud Administrator at Engine, you’ll be the driving force behind optimizing and automating our support operations, ensuring our teams are empowered to resolve cases faster and more effectively. Here’s what you’ll take charge of:

• Optimize Support Workflows: Design, implement, and continuously improve case management processes, leveraging automation, flows, and advanced Service Cloud features to reduce backlog and resolution times,ensuring Engine delivers exceptional service.
• Lead Service Cloud Enhancements: Configure and maintain complex screen flows, Omni-Channel routing, and knowledge management to enable efficient, scalable, and seamless customer support operations.
• Collaborating Across Teams: Collaborate with Product, Engineering, and Customer Support leaders to translate business needs into scalable Salesforce solutions that enhance the overall customer experience.
• Maintain Data & System Integrity: Monitor platform performance, ensure data accuracy, manage upgrades, and uphold security best practices to keep the org reliable and compliant.
• Enable Data-Driven Decisions: Build reports, dashboards, and actionable insights that give leadership visibility into case trends, team performance, and customer satisfaction drivers.

What You’ll Bring to Engine:

We’re looking for someone who’s ready to make an impact and grow alongside us:

• Experience: 3+ years of hands-on experience as a Salesforce Administrator, with a strong focus on Service Cloud.
• Skills: You’re a problem-solver with expertise in case management, workload reduction, and building complex screen flows to streamline customer support processes. You thrive in fast-paced, innovative environments and have a proven track record of automating workflows to improve efficiency.
• Collaboration: Excellent communication skills with the ability to partner across teams, gather requirements, and drive alignment around best practices.
• Tech-Savvy: Bonus points if you’re fluent in Salesforce Omni-Channel, OmniStudio, and have experience with AWS Connect integration. Familiarity with Agentforce is a plus.
• Mindset: Strong track record of automating manual processes, improving agent efficiency, and delivering scalable solutions in fast-paced environments.

This is a contractor position for candidates based within Latin America only.

Evergreen Status:

Applications for this role will be accepted through 12/17/2025 or until the role is filled. We encourage you to apply early, as we may begin reviewing applications before the deadline

The Engine Edge: Perks & Compensation
We believe in rewarding great work with great benefits:

• Compensation: Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.
• Benefits: Check out our full list at engine.com/culture.
• Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we’ll make sure you have what you need to succeed.

Perks and benefits may vary based on employment type, location, and more.

Ready to Build the Future of Work Travel?
Join us on our mission to transform how work travel works—for businesses, for travelers, and for the industry. Apply now and let’s make travel simpler, smarter, and more enjoyable—together.