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Principal Product Operations Manager, VoC

Remote - USA

About Engine
At Engine, we’re transforming business travel into something personalized, rewarding, and simple. For too long, managing travel and spend has been overwhelming and fragmented — we’re here to change that. We believe the future of travel should be seamless and powered by technology that delights customers at every step. That’s why we’re building a platform that brings together corporate travel, a powerful charge card, and modern spend management in one place.

To make this vision real, we’re looking for exceptional, mission-driven people to help redefine how businesses manage and experience travel.

More than 20,000 companies already rely on Engine to support over 1 million travelers and billions in annual bookings each year. Cash flow positive with rapid growth, we pair exclusive Engine-only rates, industry-leading rewards, and intelligent automation to help businesses save money while delivering world-class personalization and convenience.

Backed by Telescope Partners, Blackstone, and Permira, Engine has been recognized as one of the fastest-growing travel and fintech platforms in North America, with honors including the Deloitte Fast 500 and Built In’s Best Places to Work.

Join Our Journey at Engine

At Engine, we’re revolutionizing work travel. Our modern travel platform isn’t just about booking trips; it’s about transforming how businesses and their teams experience travel. From seamless booking options with top airlines, hotels, and car rental providers to single-invoice billing and flexible trip modifications, we make travel not only easier to manage but also enjoyable. Backed by powerhouse investors like Telescope Partners, Blackstone, Elefund, and Permira, we’re growing fast—and we want you to be part of it.

Your Mission:

As a Product Operations Manager, Voice of the Customer, you’ll play a vital role in an environment where innovation meets collaboration. You will be a key driver in optimizing our product development lifecycle, ensuring our teams operate efficiently and our products meet customer needs.

Responsibilities:

  • Process Optimization: Design, implement, and manage systems for systematically collecting and organizing customer feedback from various sources, including surveys, user interviews, support tickets, and social media.
  • Cross-Functional Collaboration: Serve as a strategic bridge between customer-facing teams (like Sales, Customer Success, and Support) and product management, ensuring a continuous flow of customer context.
  • Operational Excellence: Partner with stakeholders to identify and resolve operational roadblocks, streamlining workflows. Ensure everyone has easy access to customer qualitative data to help product teams deliver high value work fast.
  • Drive Outcomes: Define, track, and analyze key product metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES), linking them to business outcomes like retention and revenue.
  • All things data: Customer behavior, sentiment, and conversion are all critical data points to building the best possible product. Centralize and operationalize product data to inform our roadmaps and product strategy. 
  • Tool & System Administration: Act as a subject matter expert for our product lifecycle tools (e.g., Pendo, Amplitude, etc), providing support and ensuring they are configured to enable efficient workflows.

What You’ll Bring to Engine:

We’re looking for someone who’s ready to make an impact and grow alongside us. You are a hands-on problem-solver who thrives in a fast-paced environment.

  • Experience: 5+ years of experience in product operations for product teams along with 2+ years running voice of the customer programs,
  • Skills: You are exceptional at prioritization and distilling complex processes or problems into their simplest form, rolling out changes, and ensuring projects stay on time and on task.
  • Technical Acumen: You have a deep understanding of product development lifecycles and customer value indicators. Bonus points if you have experience with production support or technical program management.
  • Mindset: You’re ready to roll up your sleeves, collaborate, come up with solutions and deliver results that matter.

 

Compensation
Our compensation packages are based on several factors, including your experience, expertise, and location. In addition to a competitive base salary, total compensation may include equity and/or variable pay (OTE). Your recruiter will share your complete compensation package as you move through the process.

Base Pay Range

$164,000 - $227,000 USD

The Engine Edge: Perks & Compensation
We believe in rewarding great work with great benefits:

  • Compensation: Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.
  • Benefits: Check out our full list at engine.com/culture.
  • Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we’ll make sure you have what you need to succeed.

Perks and benefits may vary based on employment type, location, and more.

Ready to Build the Future of Work Travel?
Join us on our mission to transform how work travel works—for businesses, for travelers, and for the industry. Apply now and let’s make travel simpler, smarter, and more enjoyable—together.

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