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Associate Team Lead, Care Coordination (Jenkintown, PA)

Jenkintown, PA

About Us

Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, and Georgia. Ennoble Care’s clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, “To Care is an Honor.” Join Ennoble Care today!

Job Summary: 

The Associate Team Lead is a structured 6-month leadership development role designed to prepare high-performing Care Coordinators to assume a full Team Lead position. 

This role performs all essential functions of the Team Lead under supervision, with graduated authority and accountability. At the end of the program, successful participants will be promoted into an open Team Lead role. 

Responsibilities: 

The Associate Team Lead will carry out supervisory responsibilities in accordance with organizational policies and applicable laws, under the direction of a Team Lead or Operations Manager. Responsibilities include: 

  • Supporting interviewing, onboarding, and training 
  • Coaching, monitoring performance, and supporting corrective action 
  • Leading daily operations for assigned coordinators 
  • Supporting staff scheduling, PTO, timecards, and coverage 
  • Communicating policies, workflows, and expectations 

  

6-Month Development Framework 

Phase 

Focus 

Responsibility Level 

Month 1–2 

Shadowing & skill building 

Observe, assist, document 

Month 3–4 

Partial ownership 

Co-lead, execute with oversight 

Month 5–6 

Full operational leadership 

Lead with review & sign-off 

  

Core Responsibilities (Training Toward 100% of Team Lead Role) 

Participants will progressively perform all Team Lead duties, including: 

  • Conduct daily staff huddles, audits, and productivity reviews 
  • Monitor call volumes, task queues, CCM minutes, and quality metrics 
  • Coach team members and document performance conversations 
  • Assist with evaluations, hiring, onboarding, and training delivery 
  • Coordinate provider calendars, PTO coverage, and task distribution 
  • Maintain attendance records, timecards, and staffing logs 
  • Enforce policies, workflows, and compliance standards 
  • Respond to escalations and patient concerns 
  • Support emergency office and holiday coverage processes 
  • Build team culture through recognition and engagement 
  • Maintain office supply inventory and operational readiness 
  • Prepare weekly and monthly productivity and quality reports 

  

Authority Progression 

Function 

Months 1–2 

Months 3–4 

Months 5–6 

Team meetings 

Observe 

Co-lead 

Lead 

Coaching 

Shadow 

Deliver 

Own 

Performance reviews 

Observe 

Assist 

Lead 

Provider coordination 

Assist 

Manage 

Own 

Escalations 

Observe 

Support 

Lead 

 

Completion & Promotion 

At the end of 6 months, the Associate Team Lead will be evaluated on: 

  • Performance metrics 
  • Leadership behaviors 
  • Compliance & workflow mastery 
  • Team engagement and outcomes 

Successful participants will be promoted to Team Lead when a role is available. 

 

Qualifications:

  • High School Diploma / GED required; Associate's or Bachelor's Degree preferred.
  • At least 1 year of experience in an administrative / clinical medical setting or related customer service.
  • Strong verbal and written communication skills. 
  • Excellent problem-solving and organizational abilities. 
  • Proficiency in using customer relationship management (CRM) software. 
  • Ability to work independently and collaboratively in a fast-paced environment. 

#red

Full-time employees qualify for the following benefits:

  • Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity. 
  • Paid Time Off
  • Paid Office Holidays 

All employees qualify for these benefits:

  • Paid Sick Time
  • 401(k) with up to 3% company match
  • Referral Program
  • Payactiv: pay-on-demand. Cash out earned money when and where you need it!

Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended.

Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status. 

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