Senior Help Desk Associate (Hybrid)

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.

About the role:

Enova is currently searching for an ambitious Sr. Help Desk Associate to join our team of problem-solvers, self-directors and action-oriented thinkers. In this role, you will be providing tech support for both remote and on-site Enova staff, ensuring integrity and confidentiality due to the sensitive nature of the information accessed. You will work independently and as part of a team following established protocols. Your responsibilities include supporting clients, providing technical support for PCs, diagnosing and resolving complex issues, and developing troubleshooting scripts. Additionally, you'll propose system modifications to enhance user experience and ensure service level objectives are met. You will learn new technologies and strategies that will require showcasing strong interpersonal, professional, and communication skills to uphold and contribute to the continued success of Enova. 

Responsibilities:

• Working a Hybrid schedule that changes based on business needs and on-call rotation
• Provide end user support on Windows, MacOS, Google Meets & other supported systems and applications
• Assist in maintaining the conference rooms, AV hardware & computer hardware 
• Install, modify, and repair Enova tech hardware 
• Provide incident support for on-site and remote clients
• Create, maintain, and delete user accounts from various systems
• Provision new equipment using SCCM
• Escalation of critical issues to appropriate teams or leadership
• Asset management using Absolute and Jamf
• Incident Management using ServiceNow 

Requirements:

• 2+ years support experience
• Basic networking troubleshooting capabilities
• Exceptional interpersonal and communication skills
• Experience in developing knowledge base articles or step by step guides
• Experience with Incident Management 
• Experience with SCCM, Absolute, Jamf, ServiceNow, or Atlassian Jira, Powershell are a Plus
• Team leadership experience is a plus
• Ability to travel as needed to our Chicago Headquarters

About IT:

IT designs, oversees, and secures the infrastructure that runs all of Enova’s internal and external services, including all hardware, cloud providers, and telecommunications.

For NY-based roles, the budgeted range starts at $65,000-$75,000 per year. Actual pay will be adjusted based on experience. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: Enova Benefits

Benefits & Perks:

• Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays
• Health, dental, and vision insurance including mental health benefits
• 401(k) matching plus a roth option (U.S. Based employees only)
• PTO & paid holidays off
• Sabbatical program (for eligible roles)
• Summer hours (for eligible roles)
• Paid parental leave
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• Employee recognition and rewards program
• Charitable matching and a paid volunteer day…Plus so much more!

About Enova

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions. 

Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here. 

It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.