ENSCO, Inc. is currently seeking a highly analytical and detail-oriented Senior Data Analysis Specialist to lead a team responsible for capturing, analyzing, and tracking all Service Level Agreements (SLAs) for the Launch and Test Range System (LTRS). This role requires a strategic thinker who can design and implement data collection processes, drive SLA performance monitoring, and provide actionable insights to stakeholders. The ideal candidate combines technical expertise with leadership skills and a deep understanding of enterprise service delivery metrics.
Key Responsibilities include:
Team Leadership & Strategy:
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Lead and mentor a team of analysts responsible for enterprise-wide SLA data management.
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Develop strategies for data governance, standardization, and performance measurement related to SLAs.
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Foster a collaborative team environment with a focus on continuous improvement and knowledge sharing.
SLA Management & Analytics:
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Design and oversee the implementation of data collection mechanisms for all SLA-related metrics across LTRS.
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Maintain a centralized SLA tracking system to monitor performance against contractual or internal service targets.
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Analyze SLA trends and compliance to identify performance gaps, risks, and improvement opportunities.
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Partner with service owners to define new SLAs or revise existing ones for alignment with evolving enterprise goals.
Reporting & Stakeholder Engagement:
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Develop and distribute periodic SLA performance dashboards and reports to executive leadership and operational teams.
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Translate complex data findings into clear, actionable insights tailored to both technical and non-technical audiences.
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Act as the primary point of contact for SLA data-related queries and escalations across the enterprise.
Process Improvement & Tooling:
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Evaluate and recommend tools and technologies for SLA tracking and reporting.
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Ensure data accuracy, integrity, and compliance with internal standards and external regulations (if applicable).
Qualifications Required:
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Bachelor’s degree in Data Science, Statistics, Business Analytics, Information Systems, or a related field
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5+ years of experience in data analysis, business intelligence, or service performance roles, including at least 2 years in a leadership capacity
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Proven experience tracking and analyzing SLAs or service performance metrics in a large enterprise or government environment
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Proficiency in data visualization tools (e.g., Power BI, Tableau) and data analysis tools (e.g., SQL, Python, Excel)
Qualifications Desired:
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Master’s degree or relevant certifications (e.g., ITIL, Six Sigma, CBIP)
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Experience with service management platforms (e.g., ServiceNow)
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Familiarity with government service delivery or long-term support environments
Required Certifications: None
U.S. Citizenship Required: Yes
Security Clearance Required: Secret
Employment Type: Regular Full-time
Background Check Type: 7 Year Pre-employment
Drug Screen Required: None
Position Contingent Upon Contract Award: No