Back to jobs
New

Onsite Mission Operations & Technical Support Specialist

Melbourne, Florida, United States

For more than 50 years, ENSCO has been providing leading-edge engineering, science and advanced technology solutions to governments and private industries worldwide.

ENSCO prides itself in creating and applying advanced technologies for mission success. We provide systems engineering, integration, and advanced technology services to transform the future safety, security, and resiliency of critical missions on the ground, in the air, in space, and in the information systems that connect these domains.

Learn more about ENSCO.

Position Description

 

ENSCO, Inc. is seeking an Onsite Mission Operations & Technical Support Specialist to support a customer in Melbourne, Florida. This role serves as a trusted bridge between mission users, customer leadership, and ENSCO software and engineering teams. The specialist will help ensure that our capabilities are operationally ready, aligned with mission workflows, securely supported, and effectively adopted by the user community.

The successful candidate will combine national-security mission experience with strong technical troubleshooting, system sustainment, configuration control, documentation, and communication skills. The position emphasizes onsite customer support, operational reliability, user engagement, and coordination of issue resolution across mission and technical teams.

Key Responsibilities

• Provide onsite operational and technical support for our capabilities and associated mission workflows in the customer environment.
• Serve as a liaison among mission users, customer leadership, system administrators, software engineers, architects, and other stakeholders.
• Gather, clarify, and document operational requirements, user feedback, system-health information, and recommended capability improvements.
• Troubleshoot application, service, interface, and user-workflow issues; reproduce problems, identify failure conditions, document findings, and coordinate corrective action across ENSCO's deployed services.
• Support deployment readiness, operational testing, user acceptance activities, release validation, and transition of new or modernized capabilities into mission use.
• Monitor and support Linux/Unix- and Windows-based mission services in coordination with system administration and software-development personnel.
• Plan and facilitate user-group meetings, demonstrations, training sessions, and technical exchanges; track actions and communicate outcomes.
• Prepare clear status reports, system-health summaries, technical procedures, configuration records, release documentation, and executive briefings.
• Support disciplined configuration and change management for mission systems, including documentation of planned modifications and operational impacts.
• Apply classified-environment procedures, federal security requirements, and secure operational practices while handling mission data and technical material.
• Work independently in a fast-paced onsite environment while contributing effectively within Agile and cross-functional ENSCO teams.

Qualifications Required
• Bachelor's degree or equivalent experience and at least 3 years of relevant experience supporting national-security missions, technical operations, system sustainment, configuration management, data analysis, or a closely related field.
• Current TS/SCI clearance for which you must be a US citizen.
• Willingness to satisfy additional program-specific security requirements, including a polygraph if applicable.
• Demonstrated experience working in classified or regulated environments, including adherence to SCIF procedures and control of sensitive or classified material.
• Strong troubleshooting and analytical skills involving complex applications, equipment, interfaces, services, or operational workflows.
• Working knowledge of Linux/Unix and Windows operating environments; experience interpreting system status, failures, and technical performance information.
• Experience developing and maintaining technical documentation, status reports, configuration records, procedures, or training materials.
• Ability to brief coworkers, mission users, technical teams, and senior leaders clearly and confidently.
• Proven ability to work independently, lead or facilitate small teams, and collaborate with geographically or functionally distributed stakeholders.

Qualifications Desired
• Prior international treaty-monitoring, material-sampling, sensor, intelligence, or comparable national-security mission experience.
• Experience sustaining globally deployed mission equipment or services, coordinating preventive and emergency maintenance, and providing remote operator support.
• Software configuration or change-management experience involving complex legacy systems, databases, or multi-language software environments.
• Experience analyzing complex technical data and translating field or user needs into system, interface, workflow, or capability requirements.
• Security+ certification or the ability to obtain Security+ within 90 days of employment.
• Familiarity with Agile development and modern software-delivery concepts, including RESTful APIs, CI/CD pipelines, infrastructure as code, automated testing, and secure software-development practices.
• Advanced proficiency with Microsoft Office Suite; experience improving or automating recurring reporting and documentation tasks.

Required Certifications: None
U.S. Citizenship Required: Yes
Security Clearance Required: TS/SCI
Employment Type: Regular Full-time
Background Check Type: 7 Year Pre-Employment
Drug Screen Required: No
Position Contingent Upon Contract Award: No

 
 
 
 

 

Salary Range

$85,000 - $100,000 USD

REAL ID Requirement

This position may require the ability to access to U.S. federal facilities. In accordance with the Department of Homeland Security’s enforcement of the REAL ID Act, as of May 7, 2025, individuals must present a REAL ID-compliant form of identification or an acceptable alternative to gain entry. For a list of acceptable forms of identification, please click here.

Benefits

At ENSCO, a positive working environment and a competitive salary are only part of the reason for choosing a career here. We offer a comprehensive benefits package that creates a stimulating and supportive environment where you can thrive - visit ensco.com/careers/benefits to learn more.

Export Control and Licensing

This position may involve access to technology or technical data that is controlled under U.S. export control laws and regulations and the release of which to a non US person may require an export license from the U.S. Government.

Privacy

Your data privacy is important to ENSCO. Please click here to view our privacy policy. California residents can click here to view your California privacy rights.

EEO Statement

ENSCO, Inc. and its wholly owned U.S. subsidiaries are Equal Opportunity Employers– veterans, disability

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification of Veteran Status

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in ENSCO, Inc.’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

 

Form CC-305
Page 1 of 1		 Voluntary Self-Identification of Disability OMB Control Number 1250-0005
Expires 07/31/2029
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson's disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

 

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Select...