Social Media & Communications Specialist (contract)

Ensemble Travel Group is a leading travel agency consortium of top-tier agencies throughout the U.S. and Canada that was established in 1968. Acquired by Navigatr Group in June 2022, Ensemble provides members with access to exclusive offers, unique hosted tours, partnerships and superior marketing opportunities with best-in-class suppliers, and proprietary travel platforms such as ADX that offers agents instant commission visibility, one click insurance and more to improve efficiencies and earnings. Ensemble maintains offices in Toronto and New York.

We're looking for a sharp and collaborative Social Media & Communications Specialist to own Ensemble’s internal content strategy. This person will be the voice behind our internal updates (to our active members), and social media presence, ensuring consistent, engaging, and brand aligned storytelling across channels. You’ll also lead our SEO strategy, optimizing the Ensemble website and building it to be a robust website that further communicates our programs and “why’s”.

Key Responsibilities

• Manage and execute internal newsletters/emails, town hall comms, and key leadership messaging. Inter-departmental connectivity – keep a birds eye on everything and bring it all together.
• Collaborate cross-functionally to communicate major milestones, event coverage, and internal campaigns.
• Manage our social media channels from front to end. Crafting posts, posting on social media and engaging with comments and inboxes: Instagram, TikTok, YouTube, LinkedIn. This includes sponsored content from partners, and engagement posts. Potentially manage the president LinkedIn account.
• Create and maintain content for the Ensemble website and partner blog posts. Work on getting backlinks for Ensemble.
• Work with designers and marketing leadership to ensure tone, branding, and visuals are cohesive across platforms. Plenty of creative briefs.
• Track and report on content performance (email, social, web), sharing learnings to improve output over time.
• Support the growth marketing team with ad-hoc marketing tasks.

The person who will love this job...

• Have passion for the consumer; be an insights-driven marketer.
• Bring a data first approach.
• Thrives in a fast-paced, high-performance entrepreneurial environment with the ability to roll up their sleeves and get to work with minimal oversight.
• Is a team player: able to manage and motivate people and build strong relationships with partners and business stakeholders.
• Personally appreciates travel and luxury, and is passionate about the powerful emotional and cultural drivers in the space.

What We’re Looking For

• 3–5 years in marketing or communications
• Hands-on experience supporting social media efforts in a professional service, corporate, or agency setting.
• Working knowledge of SEO best practices and CMS platforms
• Experience with email platforms (HubSpot), social schedulers, and basic analytics tools
• Highly organized, proactive communicator with strong project management skills
• Fluency in CRMs, audience segmentation strategies, and aligning audiences to objectives - and has used HubSpot or something similar.
• Strong analytical capabilities with proven expertise in problem solving and multiple project management.
• In depth experience developing and executing marketing plans.
• Exceptional interpersonal skills with the ability to create strong working relationships based on trust and confidence.
• Strong communication skills: you can present information (both written and oral) clearly and concisely across all levels within the organization.
• Travel industry experience a plus, startup experience a plus.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

We thank all candidates for their interest however only those selected for an interview will be contacted.