Accounts Receivable Specialist (12-month contract)

Ensemble Travel Group is a leading travel agency consortium of top-tier agencies throughout the U.S. and Canada that was established in 1968. Part of Kensington Tours since June 2022, Ensemble provides members with access to exclusive offers, unique hosted tours, partnerships and superior marketing opportunities with best-in-class suppliers, and proprietary travel platforms such as ADX that offers agents instant commission visibility, one click insurance and more to improve efficiencies and earnings. Ensemble maintains offices in Toronto and New York.

About the Role

We are seeking an experienced Accounts Receivable Specialist to manage end-to-end AR operations during a 12-month contract. This role will own daily AR processing, month-end close activities, collections management, and coordination with an offshore support team, while ensuring data accuracy across financial and reporting systems.

Key Responsibilities

Accounts Receivable Operations

• Manage daily AR activities in Microsoft Dynamics 365 / NAV, including invoice processing and posting.
• Ensure all month-end AR requirements are completed accurately and on time, including invoicing, payment clearing, and account reconciliation.
• Post and review journal entries for USD and CAD bank accounts.
• Maintain clean AR ledgers with no unresolved or aged discrepancies.

Invoice & Payment Review

• Coordinate weekly invoice creation with the offshore support team using Power BI data.
• Review and approve invoices and payment entries prior to posting.
• Ensure remittance documentation is properly saved and audit-ready.
• Validate accuracy and completeness of all outsourced AR tasks.

Collections Management

• Own the monthly collections cycle, including aging analysis and customer follow-ups.
• Track customer responses, payment commitments, and disputes in centralized tracking files.
• Respond to customer collection inquiries and escalate complex or high-risk accounts as needed.
• Manage escalated collection cases and disputes through ServiceNow.

Customer & Internal Communication

• Act as the primary AR contact for customers and internal stakeholders.
• Provide AR aging, payment, and action reports via Power BI.
• Update invoices, payments, and credit memos in connected systems to support accurate reporting.
• Handle urgent or time-sensitive requests with a high level of responsiveness.

Payment Processing

• Process customer credit card payments (Visa, MasterCard, AMEX) through platforms such as ConnexPay and Braintree.

AP & Cross-Functional Support

• Provide backup support to Accounts Payable as needed, including vendor setup, invoice uploads, and daily bank updates.
• Assist with vendor portals, ACH/EFT forms, and banking documentation when required.

Team Coordination

• Coordinate and oversee daily work completed by the offshore AR support team.
• Provide guidance, clarification, and quality checks to ensure deadlines and accuracy standards are met.
• Communicate regularly via MS Teams to manage workflow and resolve issues.

Qualifications

• 3+ years of Accounts Receivable and/or General Accounting experience
• Hands-on experience with Microsoft Dynamics NAV or D365
• Strong understanding of AR, collections, and month-end close processes
• Experience working with offshore or shared service teams
• Proficiency with Excel – intermediate to advanced required
• Strong attention to detail and ability to manage competing priorities

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

We thank all candidates for their interest however only those selected for an interview will be contacted.