Product Specialist

About Enterpret

Enterpret is redefining how companies understand and act on customer feedback.

We are building an AI-native platform that pulls feedback from every source—surveys, support tickets, reviews, Slack, communities—and turns it into clear, usable insight that teams can act on.

We work with some of the most product-driven companies in the world like Canva, Notion, Descript, Perplexity and more. We are backed by Kleiner Perkins, Canaan Partners, and Peak XV.

Our mission is simple: make the voice of the customer impossible to ignore.

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About the role

This role sits at the front line of how customers experience Enterpret.

As a Product Specialist, you will become one of the deepest product experts in the company. You will work directly with customers who have complex technical questions and real production data flowing into Enterpret.

You are not just here to answer tickets.

You are here to understand how the product really behaves in the wild and help customers succeed when things get messy, technical, and ambiguous.

You will work closely with Solution Architects, Customer Success, Product, and Engineering. Over time, you will help shape how we automate support, build AI agents, and turn repeat problems into scalable product improvements.

This is a high-learning, high-impact role built for people who want to grow into senior technical and leadership positions.

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What you will do ?

• Become a deep expert on how Enterpret works across APIs, data pipelines, AI workflows, and integrations
• Handle complex technical questions from customers that go far beyond basic support
• Help debug real customer setups when data does not look right or pipelines break
• Work with Solution Architects to understand customer architectures and spot risks early
• Translate customer problems into clear inputs for Product and Engineering
• Identify patterns across customer issues and push for better tooling, automations, and AI-driven workflows
• Help test and validate new product features in real customer environments
• Document edge cases, best practices, and workarounds so the entire company gets smarter

This role gives you direct exposure to how enterprise customers actually use the product—not just how we think they do.

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What it takes ?

• Strong technical curiosity and comfort working with software systems
• Ability to understand APIs, data flows, and product behavior even if you are not writing large features
• Clear communication skills when explaining technical issues to customers and internal teams
• High ownership and persistence when things break or do not make sense
• Desire to learn fast and grow into bigger responsibility
• Prior internship, project, or early career experience in software, data, QA, support engineering, or technical roles
• Master's degree or strong technical education is a plus

This role is ideal for early-career engineers or technical graduates who want to be close to real customers, real data, and real product decisions.

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Why Enterpret?

• You work on real customer problems, not abstract homework
• You get exposure to production systems, AI workflows, and enterprise customers
• You learn how high-growth SaaS products are built, sold, and supported
• You are surrounded by strong engineers, product thinkers, and operators
• You grow fast because the problems are real and the bar is high

If you want a role where you actually understand how a product works and how customers use it, this is that role.