Fraud Analyst (Payments, Digital Banking, Fintech)

Why Entersekt

Founded over 16 years ago, with more recent investments from Accel-KKR, Entersekt is a leader in mobile authentication, mobile app security, and payments enablement technology, offering highly scalable products with a track record of success across multiple continents.

Entersekt enables secure digital transactions for leading financial institutions globally. We exist to create a world where everyone can transact digitally without fear or compromise. Currently, we protect the digital transactions of over 210 million active users on our platform and hold 120 active patents that recognize innovation in digital security, payments, and user experience. Entersekt offers their customers secure authentication and digital payments experiences that remove unnecessary friction. Entersekt has invested in, and created, a diverse product portfolio that positions the company well to execute on its expansion in North America and European markets.

The Ideal Candidate

You are passionate about combating fraud and have a sharp eye for detecting fraud patterns through investigation and data analysis. With a proven track record in analyzing fraud incidents within banking and card payments, you are driven by the desire to make a meaningful impact.

You excel at producing clear, structured analytical reports with actionable recommendations. Additionally, you enjoy engaging with clients, industry professionals, and internal stakeholders, effectively communicating your findings and proposed solutions.

You are outcome orientated, driving ultimate client protection and experience, and taking initiative to optimize the overall system outcome. 

The Role

The Fraud Analyst plays a critical role in safeguarding our clients from fraud while optimizing transaction outcomes using Entersekt’s products. In this role, you will:

• Analyze fraud incidents, patterns, and frictionless transaction rates across clients.
• Develop strategies and actions to defend against fraud, with a focus on maintaining positive client experiences and minimizing friction.
• Anticipate emerging fraud trends and adapt defenses proactively.

As a product and industry expert, you will leverage transaction data and the full range of product tools to recommend and implement effective fraud prevention measures. This includes investigating incidents through data analysis, collaborating with clients and fraud victims to understand tactics used, and detecting broader attack patterns. You’ll also validate your approaches using data science and analytics. Effective communication is essential—you’ll need to explain data-driven insights and recommendations to internal teams, clients, and partners.

Additionally, you will collaborate with Product and Engineering teams to:

• Propose product improvements that enhance our fraud prevention capabilities.
• Support innovation in fraud and data-related offerings.

Responsibilities

Investigation and Analysis:

• Monitor industry trends and emerging threats to proactively adjust fraud strategies.
• Analyze client data for anomalies to prevent fraudulent activities.
• Investigate fraud incidents using collected data and direct client engagement to determine fraud modus operandi and devise preventative techniques.
• Collaborate with internal and client-facing teams to gather insights for effective fraud mitigation.
• Balance strong fraud prevention with minimal transaction friction.
• Conduct system-wide health and performance checks, troubleshoot, and address any issues.

Fraud Management:

• Develop and implement fraud prevention strategies using insights and Entersekt’s products and partner solutions.
• Write and deploy product rules to prevent attacks and optimize Authentication Advice and Risk scores.
• Evaluate fraud rules for both clients and Entersekt to ensure effectiveness, maintaining user experience and SLAs.
• Prepare and present actionable fraud prevention reports.

Stakeholder Engagement:

• Support Sales, Pre-sales, and Implementation teams with prospect engagements, reviewing requirements, and assisting with proposals (RFPs).
• Collaborate with Product and Engineering to assess the effectiveness of existing solutions and recommend product enhancements.
• Assist Customer Success and Support teams by explaining new fraud patterns, incidents, and recommended system optimizations.
• Provide updates, insights, and recommendations to clients and internal staff on managing fraud and optimizing frictionless rates.
• Train and support internal teams on fraud detection techniques and best practices.

Reporting and Compliance:

• • Develop and present fraud metrics to demonstrate solution performance and risk management.
  • Help manage Entersekt’s Fraud Model Governance framework.
  • Create dashboards and visualizations to monitor product performance.
  • Stay updated on fraud regulations and ensure compliance with relevant industry standards (e.g., PSD2, KYC, EMV 3-D Secure).

Skills and Experience

Successful candidates for this role will generally possess the following qualifications and skills:

• Bachelor's Degree or equivalent
• A minimum 5-years' experience developing fraud mitigation strategies; working with data science, technology, and operations partners to design and execute on solutions
• Highly analytical mindset and excellent data manipulation capabilities.
• Strong verbal communication skills and the ability to influence team members and stakeholders.
• Bank or fintech specific fraud experience
• Experience in EMV 3-D Secure and card-not-present (CNP) Fraud in e-commerce environment 
• Experience with digital banking, as well wider payment technologies such as real time payments and tokenization and wallets etc.
• Expertise rule writing, curation and reporting using existing industry products such as FeatureSpace ARIC, FICO Falcon or NYCE Actimize.
• Experience in Reporting tools like Power BI or Tableau or similar 
• Experience accessing and manipulating data using SQL or Python (including via Jupyter Notebook)

Personality Attributes

• Ownership Mindset: Must have high degree of initiative and passion to improve the fraud security and customer experience.
• Leadership Traits: Must be able to aid in advocating and driving an initiative to completion through professionalism, confidence, and cooperation.
• Team Building Skills: Must be a collaborative team player.
• Business Acumen: Must have strong business acumen including the ability to (i) think strategically, frame for success and execute tactically; (ii) prioritize work effort; and (iii) deliver results over the short, medium, and long term.
• Strong Problem-Solving Skills: Ability to identify a problem's root cause and identify the solution that will drive maximum impact.

We place a lot of value on how we treat prospective employees and appreciate the time and effort that goes into job hunting. That is why we aim to keep the hiring process as quick and seamless as possible while ensuring the best possible fit for both you and the company.

Working at Entersekt is truly a dream. You get exposed to cutting-edge technology, colleagues who are leaders in their fields, and an awesome working environment that includes flexible hours, remote work, and plenty of growth opportunities.

Apply for this position by following the "apply now" tab and or viewing our other roles at Entersekt Careers page.