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IT Support Associate (CONTRACT)

Boston, MA

The Organization

What's happening at Entrada Therapeutics? Entrada is a clinical-stage biopharmaceutical company aiming to transform the lives of patients by establishing a new class of medicines that engage intracellular targets that have long been considered inaccessible. 

Our Endosomal Escape Vehicle (EEV™)-therapeutics are designed to enable the efficient intracellular delivery of a wide range of therapeutics into a variety of organs and tissues, resulting in an improved therapeutic index. Through this proprietary, versatile and modular approach, Entrada is advancing a robust development portfolio of RNA- and protein-based programs for the potential treatment of neuromuscular and ocular diseases, among others.

Our lead oligonucleotide programs are in development for the potential treatment of people living with Duchenne who are exon 44, 45, 50 and 51 skipping amenable. Entrada has partnered to develop a clinical-stage program, VX-670, for myotonic dystrophy type 1.

We are a tight-knit team of experts and leaders in both therapeutic development and rare diseases and are excited to grow and attract colleagues who are ready to join a high-energy, dedicated team that likes to get things done and dramatically improve the lives of patients and their families.

The Perfect Addition to Our Team

You are a solutions-oriented IT professional who thrives in a fast-paced, science-driven environment. You’re equally comfortable supporting scientists in the lab and business users at their desks. You understand the importance of uptime, data integrity, and compliance in a regulated life sciences setting.

You take the initiative, solve problems independently, and communicate clearly with both technical and non-technical users. You bring a strong service mindset, a sense of urgency, and a commitment to operational excellence. Where you’re troubleshooting a GxP lab instrument PC or helping a new hire get set up on Day 1, you consistently deliver high-quality support with professional and care.

The Opportunity

We are seeking a skilled and reliable IT Support Associate to support a growing life sciences organization. This contract position offers the opportunity to work hands-on across both corporate and laboratory environments, providing advanced technical support in a fast-paced, regulated setting.

In this role, you will serve as a key IT resource—resolving escalated issues, supporting GxP lab systems, and ensuring smooth day-to-day operations for scientific and business teams. You'll collaborate with cross-functional stakeholders, contribute to IT projects, and help maintain compliance across all IT-supported systems.

This is an excellent opportunity for an experienced contractor who enjoys variety, takes initiative, and can quickly adapt to the unique needs of a biotech or pharmaceutical environment.

Responsibilities

 End-User & Desktop Support

  • Provide Tier 2 support for escalated technical issues involving desktops, laptops, mobile devise, video conferencing, and peripheral equipment.
  • Support Windows and macOS environments, Microsoft 365 applications, and common collaboration tools (e.g., Zoom, Teams).
  • Assist with user onboarding/offboarding, access management, and software installation.
  • Configure, deploy, and manage endpoints using tools such as Intune and JAMF Pro.
  • Maintain accurate IT asset inventories and ensure consistent patching, antivirus, and encryption compliance.

Lab IT Support

  • Support lab-based computer systems, scientific instrument PCs, and lab-specific software (e.g., LIMS, ELN, Chromeleon, Waters).
  • Ensure uptime of critical lab IT systems in partnership with scientists and instrument vendors.
  • Assist with IT Compliance efforts (e.g. GxP, 21 CFR Part 11) including system validations, audit support, and documentation.
  • Manage lab-based network connections, instrument patching, and instrument PC imaging in alignment with IT and quality policies.

Systems Maintenance & Collaboration

  • Collaborate with Tier 1 and Tier 3 teams to escalate issues and support larger IT projects (e.g. system rollouts, office/lab moves).
  • Monitor, document, and improve IT processes, SOPs, and knowledge base articles.
  • Support after-hours maintenance or lab uptime needs when required.
  • Contribute to IT change control documentation and participate in internal/external audits when necessary.

New Hire Onboarding & Orientation

  • Develop and deliver training sessions and one-on-one coaching for end users on tools such as Microsoft 365, Zoom, collaboration platforms, and security best practices.
  • Create and maintain IT user guides, self-help materials, FAQs, and internal knowledge base articles.
  • Promote technology adoption and empower users by simplifying complex technical topics.

End User Training & Documentation

  • Conduct IT orientation sessions for new employees, ensuring they are properly equipped and confident with company systems.
  • Provision and configure hardware, accounts, and access for new hires in coordination with HR and hiring managers.

The Necessities

At Entrada, our passion for science, our devotion to patients and our values drives our behavior:

  • Humanity - We genuinely care about patients and about one another.
  • Tenacity - We are relentless and persistent in the pursuit of developing therapies for patients.
  • Creativity - We are creative problem solvers.
  • Collaboration - We are more than the sum of our parts.
  • Curiosity - We have a growth mindset and push conventional thought and theory.

To thrive on our team, you will need to come with:

  • Associates degree with 3+ years of IT support experience or equivalent experience working in the pharmaceutical, biotechnology, or research-focused industries with lab facilities present.
  • 3+ years of IT support experience, with at least 1 year in a laboratory of life sciences setting.
  • Experience supporting both macOS and Windows environments.
  • Strong knowledge of Azure AD, Office 365, and cloud file sharing platforms (e.g. Egnyte, SharePoint, OneDrive).
  • Experience supporting lab IT environments and scientific applications is highly preferred.
  • Familiarity with endpoint management systems (e.g. JAMF Pro, Automox, Intune, BeyondTrust EPM) and ticketing platforms (e.g. Freshservice).
  • Excellent problem-solving skills, attention to detail, and customer service orientation.
  • Ability to work independently and collaborate cross-functionally in a fast-paced environment.
  • Desire to work in an innovative and collaborative environment.
  • Familiarity with electronic lab notebooks (ELNs).
  • This position is a long-term contract opportunity with an on-site working model, with in office attendance during core working hours 5 days a week at the Entrada Therapeutics Headquarters in Boston, MA.  #LI-JF1 #LI-Onsite 

Equal Opportunity Employer

Entrada Therapeutics is an equal opportunity employer. Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law. 

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Entrada does not accept unsolicited resumes from any source other than directly from candidates. For the protection of all parties involved in the recruiting process, resumes will only be accepted from recruiters/agencies if a signed agreement is in place at the inception of the recruiting effort and authorized for a specified position. Unsolicited resumes sent to Entrada from recruiters/agencies do not constitute any type of relationship between the recruiter/agency and Entrada and do not obligate Entrada to pay fees if we hire from those resumes.

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