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Lab IT Support Associate (CONTRACT)

Boston, MA

The Organization

What's happening at Entrada Therapeutics? Entrada is a clinical-stage biopharmaceutical company aiming to transform the lives of patients by establishing a new class of medicines that engage intracellular targets that have long been considered inaccessible. 

Our Endosomal Escape Vehicle (EEV™)-therapeutics are designed to enable the efficient intracellular delivery of a wide range of therapeutics into a variety of organs and tissues, resulting in an improved therapeutic index. Through this proprietary, versatile and modular approach, Entrada is advancing a robust development portfolio of RNA- and protein-based programs for the potential treatment of neuromuscular and ocular diseases, among others.

Our lead oligonucleotide programs are in development for the potential treatment of people living with Duchenne who are exon 44, 45, 50 and 51 skipping amenable. Entrada has partnered to develop a clinical-stage program, VX-670, for myotonic dystrophy type 1.

We are a tight-knit team of experts and leaders in both therapeutic development and rare diseases and are excited to grow and attract colleagues who are ready to join a high-energy, dedicated team that likes to get things done and dramatically improve the lives of patients and their families.

The Perfect Addition to Our Team

You are a solutions-oriented IT professional who thrives in a fast-paced, science-driven environment. You’re equally comfortable supporting scientists in the lab and business users at their desks. You understand the importance of uptime, data integrity, and compliance in a regulated life sciences setting.

You take the initiative, solve problems independently, and communicate clearly with both technical and non-technical users. You bring a strong service mindset, a sense of urgency, and a commitment to operational excellence. Whether you’re troubleshooting a GxP lab instrument PC or helping a new hire get set up on Day 1, you consistently deliver high-quality support with professional and care.

The Opportunity

We are seeking a detail-oriented and proactive Lab IT Support Associate to provide technical support for laboratory systems and users in a life sciences environment. This role bridges the gap between scientists and IT, ensuring laboratory operations run efficiently, securely, and in compliance with industry regulations.

In this role, you will serve as a key IT resource—resolving escalated issues, supporting GxP lab systems, and ensuring smooth day-to-day operations for scientific and business teams. You'll collaborate with cross-functional stakeholders, contribute to IT projects, and help maintain compliance across all IT-supported systems.

This is an excellent opportunity for an experienced contractor who enjoys variety, takes initiative, and can quickly adapt to the unique needs of a biotech or pharmaceutical environment. 

Responsibilities

 Lab Systems & Infrastructure Support

  • Deploy, configure, and maintain laboratory IT systems, include instrument PCs, data acquisition software, and integrations with enterprise platforms (e.g. ELN, Sciex, LIMS, Waters, Chromeleon, Cytiva, ThermoFisher and SDMS)
  • Support connectivity between lab instruments, networks, and data storage solutions
  • Troubleshoot hardware/software issues for lab equipment, instrument controllers, and specialized applications
  • Ensure system uptime, stability, and performance for scientific workflows

Compliance & Documentation

  • Follow IT SOPs, change management, and validation procedures for lab systems
  • Ensure lab systems align with GxP, FDA, and other regulatory requirements
  • Document troubleshooting steps, resolutions, and system configurations
  • Enforce security policies for lab systems, including patching, access controls, and audit trails
  • Ensure scientific data is properly backed up, stored, and retrievable

Collaboration & Continuous Improvement

  • Work closely with scientists, lab managers, and IT colleagues to understand requirements and deliver tailored solutions
  • Support onboarding, training, and documentation for lab IT systems and instrument workflows
  • Partner with vendors for instrument/software upgrades, repairs, and integration projects
  • Stay current with emerging technologies in laboratory informatics and IT infrastructure
  • Drive automation and process improvements to enhance lab productivity and reduce manual effort

End-User & Desktop Support

  • Provide Tier 2 support for escalated technical issues involving desktops, laptops, mobile devices, video conferencing, and peripheral equipment
  • Support Windows and macOS environments, Microsoft 365 applications, and common collaboration tools (e.g. Zoom, Teams)
  • Assist with onboarding/offboarding, access management, and software installation
  • Maintain accurate IT asset inventories and ensure consistent patching, antivirus, and encryption compliance

The Necessities

At Entrada, our passion for science, our devotion to patients and our values drives our behavior:

  • Humanity - We genuinely care about patients and about one another.
  • Tenacity - We are relentless and persistent in the pursuit of developing therapies for patients.
  • Creativity - We are creative problem solvers.
  • Collaboration - We are more than the sum of our parts.
  • Curiosity - We have a growth mindset and push conventional thought and theory.

To thrive on our team, you will need to come with:

  • Associates degree with 2+ years of IT support experience in life sciences, biotechnology, or pharmaceutical labs
  • Strong knowledge of lab informatics systems (e.g. ELN, Sciex, LIMS, CDS, Cytiva, ThermoFisher, and SDMS) and scientific instrument integration
  • Familiarity with regulatory requirements (GxP, GLP, 21 CFR Part 11)
  • Proficiency in Windows, macOS, networking, Azure Active Directory, and endpoint management
  • Strong knowledge of Azure AD, Office 365, and cloud file sharing platforms (e.g. Egnyte, SharePoint, OneDrive)
  • Experience supporting lab IT environments and scientific applications is highly preferred
  • Familiarity with endpoint management systems (e.g. JAMF Pro, Automox, Intune, BeyondTrust EPM) and ticketing platforms (e.g. Freshservice)
  • Excellent problem-solving skills, attention to detail, and customer service orientation
  • Ability to work independently and collaborate cross-functionally in a fast-paced environment
  • Desire to work in an innovative and collaborative environment
  • This position is a long-term contract opportunity with an on-site working model, with in office attendance during core working hours 5 days a week at the Entrada Therapeutics Headquarters in Boston, MA  #LI-JF1 #LI-Onsite 

Equal Opportunity Employer

Entrada Therapeutics is an equal opportunity employer. Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law. 

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Entrada does not accept unsolicited resumes from any source other than directly from candidates. For the protection of all parties involved in the recruiting process, resumes will only be accepted from recruiters/agencies if a signed agreement is in place at the inception of the recruiting effort and authorized for a specified position. Unsolicited resumes sent to Entrada from recruiters/agencies do not constitute any type of relationship between the recruiter/agency and Entrada and do not obligate Entrada to pay fees if we hire from those resumes.

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