Current Job Openings

Job Position Summary: The Account Support Specialist is expected to manage an assigned list of Dealers regarding OEM software applications.  This includes supporting onboarding to the software application, recommending customizations to meet the Dealer's needs and goals, and ultimately driving utilization through training and influence on how the software application meets current consumer behaviors.   Responsibilities and Duties: Portfolio Management - This role is a trusted advisor to Dealers regarding the OEM’s proprietary software applications.  To become the trusted advisor, the Account Support Specialist will know how to customize and leverage the applications to achieve the Dealer’s unique goals, and effectively communicate with urgency, empathy, and value.  The Account Support Specialist will drive Dealer engagement and utilization with the platform through best practice training and platform benefits. Project Management - As related to the overall software application onboarding process; the Account Support Specialist will provide pivotal support to not only the Dealer but also OEM Field Representatives and OEM They have required attendance to priority meetings to observe and hold all teams accountable to the prescribed process, ensure milestones are attained, escalating any blockers to onboarding success to pertinent stakeholders.  They also advocate for the Dealer regarding their technical issues or other desires or concerns.  They ensure that the Dealer is technically and behaviorally ready to launch with the applications. Technical Solutions - Dealers and/or the development teams will engage this role to prescribe and develop customized solutions related to Dealer questions and/or issues about the applications.  This role is expected to thoroughly investigate these Dealer questions and/or issues through independent research, asking discovery questions and conducting root cause analysis.  This role requires a continued learning of the applications, Dealership inventory data process, and third-party vendor functionality.  Additional Responsibilities - Perform other tasks and duties as required to support and contribute to the overall success of the organization.   Qualifications: Ability to work independently as well as in a team environment. Comfortability working under pressure or strict deadlines. Demonstrated ability to solve problems and formulate recommendations. Passion for learning and personal growth. Possess organizational and prioritization skills. Self-starter with a high degree of integrity and professionalism. Understanding of organizational methods, time management process, and project management foundations.   Education and Experience: Bachelor’s degree plus 1+ years work experience in sales, account management, project coordination, project management, or a client focused industry required. 1+ year OEM program knowledge preferred.  1+ year Dealership experience preferred.

About EntregaEntrega is a Michigan-headquartered technology professional services firm delivering enterprise solutions to global clients. We design, develop, and operationalize technology-enabled solutions through a high-performance services model built to elevate client experience and deliver measurable business value. Position SummaryEntrega is seeking a strategic and execution-driven Technology Solutions Delivery Lead to oversee and scale our Technology Solutions Delivery organization. This leader is accountable for ensuring complex digital and technology engagements are delivered on time, on scope, and within margin expectations across multiple production teams. The Technology Solutions Delivery Lead will establish structured governance frameworks, reinforce delivery discipline, align capacity to demand, and ensure seamless orchestration between Service Delivery Managers, technical production teams, and executive stakeholders. This is a senior delivery leadership role responsible for transforming technical capability into reliable, scalable, and profitable execution. This role is primarily in-office to enable close coordination with executive leadership, Client Services, Service Delivery, and Delivery Systems leadership. ResponsibilitiesThis description reflects the primary accountabilities of the role and is not intended to be an exhaustive list of responsibilities. Role scope may evolve in alignment with company growth. Delivery Governance & Accountability Ensure commitments are delivered on time, within scope, and aligned to margin targets Establish and enforce structured governance standards across technical teams Maintain visibility into utilization, revenue performance, and delivery KPIs Identify risk early and intervene to protect client outcomes and economic performance Lead architecture and solution design for client data and analytics initiatives Provide hands-on development support in BI, data modeling, SQL, and cloud data environments as needed Establish coding, documentation, and quality standards Create reusable frameworks, accelerators, and best practices Production Leadership & Orchestration Lead and coordinate technical production teams (e.g., Data & Analytics Delivery, Digital Development, Solution Engineering) Reinforce structured intake and production sequencing standards Ensure consistent documentation, estimation discipline, and workflow governance Partner with Delivery Systems leadership to strengthen production orchestration Build scalable workload visibility and capacity planning frameworks Financial & Utilization Performance Align delivery performance with approved rate structures and profitability targets Drive utilization accountability across technical teams Partner with Finance on forecasting and performance reporting Ensure disciplined scope management to prevent margin erosion Support structured effort estimation and cost modeling processes Leadership & Organizational Development Build and develop high-performing technical leaders and managers Define role clarity and performance expectations within the delivery organization Reinforce a culture of accountability and operational discipline Participate in hiring decisions for senior technical roles Develop succession pathways within Technology Solutions Delivery Executive & Cross-Functional Partnership Partner with Client Services leadership to ensure delivery commitments align to commercial agreements Provide executive-level delivery credibility in client interactions Support structured pre-sales technical validation where needed Ensure seamless integration between technology production and broader service lines QualificationsThe following qualifications reflect the experience, capabilities, and attributes typically required to perform successfully in this role. 10–15+ years of experience in enterprise technology delivery environments• 5+ years leading multi-team delivery organizations• Demonstrated success managing margin, utilization, and performance metrics in professional services strongly preferred• Experience implementing governance frameworks and delivery standards• Strong understanding of digital development, data platforms, and cloud ecosystems• Proven ability to scale structured delivery operations• Strong financial acumen and operational rigor• Executive-level communication and stakeholder management skills• Bachelor’s degree in Engineering, Computer Science, Business, or related field required • MBA or advanced leadership credentials preferred Performance ProfileThis is a senior delivery authority role within a performance-driven services organization. The Technology Solutions Delivery Lead is accountable for ensuring that technical capability translates into disciplined, predictable, and profitable execution. Successful candidates will demonstrate: Systems-oriented strategic thinking• Operational and financial discipline• Strong utilization and margin awareness• High accountability for performance metrics• Ability to lead through complexity and scale• Executive presence with clients and internal leadership Compensation & BenefitsThis role offers a competitive base salary aligned to experience and scope. Where applicable, employees may be eligible to participate in performance-based incentive programs aligned to organizational and individual results. We offer a comprehensive benefits package including medical, dental, and vision coverage, 401(k), paid time off, and additional benefits designed to support our employees’ well-being. Equal Employment OpportunityEntrega is an Equal Opportunity Employer. Entrega does not discriminate in employment opportunities or practices because of race, any trait historically associated with race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, marital status, veteran status, height, weight, disability, genetic information or any other characteristic protected under state or federal law.