Digital Solutions Analyst

Troy, MI

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Job Position Summary:

The Digital Solutions Analyst serves a pivotal role in enhancing organizational efficiency by analyzing digital processes, identifying areas for improvement, and implementing data-driven solutions. Serving as a liaison between stakeholders and technical teams, DSAs ensure that business objectives align with technological capabilities. The role requires a solutions-oriented mindset, understanding of digital technologies, basic project management skills, and a commitment to client success.

Responsibilities and Duties:

  • Scope and Requirements Definition - Supports the definition of scope and requirements, related to business objectives through stakeholder elicitation.
  • Requirement Artifacts - Responsible for creating project artifacts through developing, documenting, and maintaining process flows, user stories, use cases, etc.
  • Solution Research - Supports solution research by isolating key objectives and identifying potential solutions.
  • Solution Ideation - Supports solution ideation by identifying and materializing abstract concepts into concrete technology-based solutions.
  • Solution Hand-Off - Responsible for the solution hand-off by presenting solution recommendations to clients and internal teams.
  • Additional Responsibilities - Perform other tasks and duties as required by team leaders to support and contribute to the overall success of the organization.

Qualifications:

  • Ability to work independently as well as in a team environment.
  • Capable of managing multiple tasks and projects simultaneously.
  • Comfortability working under pressure or strict deadlines.
  • Demonstrated ability to solve problems and formulate recommendations.
  • Excellent communication skills.
  • Exceptional attention to detail.
  • Outstanding writing and analytical-thinking skills.
  • Passion for learning and personal growth, specifically when it comes to technology.
  • Possess organizational and prioritization skills.
  • Self-starter with a high degree of integrity and professionalism.

Education and Experience:

  • Bachelor’s or Master’s degree in Computer Science, Software Engineering, or related field preferred.
  • 3-5 years of experience contributing to projects and programs for multiple clients in technology, digital or professional services environment.
  • Ability to work with both business and IT teams to offer and deliver solutions that create effective outcomes.
  • Strong commitment to client experience, service delivery and quality.
  • Ability to present to clients and stakeholders.

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