Service Delivery Manager

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About Entrega
Entrega is a Michigan-headquartered technology professional services firm delivering enterprise solutions to global clients. We design, develop, and operationalize technology-enabled solutions through a high-performance services model built to elevate client experience and deliver measurable business value.

Our work spans technology, digital, and business solutions delivery. We operate using a structured service delivery model designed to balance client relationships, delivery accountability, project execution, and production capacity management. Strong leadership across these areas is essential to delivering consistently high outcomes for our clients.

Position Summary
Entrega is seeking an experienced Service Delivery Manager to lead the delivery relationship across client engagements. This role is responsible for ensuring that client commitments are delivered successfully and consistently across projects and services.

The Service Delivery Manager acts as the primary delivery partner to the client, ensuring delivery outcomes align with expectations while maintaining strong alignment with internal delivery teams.

This role is ideal for a professional who excels at managing delivery relationships, guiding delivery teams, and ensuring complex engagements remain on track.

Responsibilities
This description reflects the primary accountabilities of the role and is not intended to be an exhaustive list of all responsibilities. Role scope may evolve in alignment with business needs.

• Client Delivery Leadership
  • Serve as the primary delivery contact for client stakeholders
  • Ensure delivery commitments are clearly understood and managed across engagements
  • Maintain strong communication with client stakeholders regarding delivery progress and expectations
  • Ensure delivery outcomes meet agreed scope, timelines, and quality expectations
  • Build trusted relationships with client stakeholders through consistent delivery performance
• Delivery Oversight & Engagement Leadership
  • Maintain visibility into delivery health across projects and engagements
  • Partner with Project Managers to ensure projects remain aligned with delivery commitments
  • Ensure risks and issues are identified early and addressed appropriately
  • Guide delivery teams in resolving challenges that could impact delivery outcomes
  • Ensure delivery work remains aligned with client expectations and engagement objectives
• Delivery Escalation & Risk Management
  • Identify potential delivery challenges early
  • Coordinate resolution of delivery issues across internal teams
  • Communicate delivery risks and mitigation strategies to leadership when needed
  • Support structured resolution of client concerns related to delivery performance
• Internal Delivery Alignment
  • Coordinate with delivery leadership and operational teams to ensure delivery capacity aligns with commitments
  • Ensure delivery teams understand client expectations and priorities
  • Maintain strong collaboration across delivery leadership, project teams, and operational partners
  • Support structured planning and prioritization of delivery work

Qualifications
The following qualifications reflect the experience, capabilities, and attributes typically required to perform successfully in this role.

• 8–12+ years of experience in professional services, consulting, or technology services delivery environments
• 3–5+ years in a delivery leadership role such as Service Delivery Manager, Program Manager, Engagement Manager, or Delivery Manager
• Demonstrated experience managing complex client engagements and delivery relationships
• Experience overseeing delivery across multiple projects or programs simultaneously
• Strong understanding of professional services delivery models, including project-based delivery and managed services environments
• Demonstrated experience managing delivery risks, stakeholder expectations, and engagement challenges
• Experience working closely with project managers and delivery teams to ensure execution success
• Experience supporting enterprise clients with complex stakeholder structures preferred
• Strong communication and relationship management skills with client stakeholders
• Bachelor’s degree in Business Administration, Engineering, Information Systems, or related field required
• PMP or similar delivery management certification preferred but not required

Performance Profile
This is a high-impact execution role within a performance-driven professional services organization. The Project Manager plays a critical role in ensuring projects are delivered with strong operational discipline and structured execution.

Successful candidates will demonstrate:

• High accountability for client delivery outcomes
• Strong client relationship leadership and professional presence
• Structured thinking around delivery governance and engagement management
• Ability to manage complex delivery environments involving multiple teams
• Calm, confident judgment when managing delivery risks or escalations
• Strong collaboration with project leaders and operational delivery teams
• Clear, executive-level communication with clients and internal leadership
• Commitment to delivery excellence and continuous improvement

Compensation & Benefits
This role offers a competitive base salary aligned to experience and scope. Where applicable, employees may be eligible to participate in performance-based incentive programs aligned to organizational and individual results.

We offer a comprehensive benefits package including medical, dental, and vision coverage, 401(k), paid time off, and additional benefits designed to support our employees’ well-being.

Equal Employment Opportunity
Entrega is an Equal Opportunity Employer. Entrega does not discriminate in employment opportunities or practices because of race, any trait historically associated with race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, marital status, veteran status, height, weight, disability, genetic information or any other characteristic protected under state or federal law.