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We’re looking for a Senior Site Reliability Engineer who can own the architecture, governance, and cost efficiency of our cloud and platform infrastructure. In this role you’ll design and evolve our production environments, define standards and best practices, and partner with engineering and IT teams to build scalable, reliable systems that are easy to operate and cost-effective to run. You’ll be a hands-on technical leader: designing reference architectures, building CI/CD and automation pipelines, leading incident response practices, and setting guardrails around security, reliability, and cost management across our platforms. This role is a remote contractor role. We are seeking candidates located in LATAM. Key Responsibilities Architecture & Infrastructure Ownership Design, implement, and evolve cloud infrastructure architectures for high availability, reliability, security, and scale. Define and maintain reference architectures and patterns for services, applications, and environments across the organization. Develop workflow processes and standards for building, deploying, and maintaining applications within a distributed architecture. Lead infrastructure modernization initiatives (e.g., containerization, Kubernetes adoption, infrastructure as code, platform consolidation). Governance, Standards & Cost Management Establish and enforce governance standards for infrastructure, CI/CD, observability, and operational practices. Define and maintain policies for environment management, access control, configuration management, and change management. Implement cost management practices (e.g., tagging, budget alerts, rightsizing, reservations/committed use, auto-scaling policies) to optimize cloud spend. Partner with product and engineering leadership to balance performance, reliability, and cost-efficiency across environments. Use DORA metrics and industry benchmarks to drive continuous improvement in delivery and operational performance. CI/CD, Automation & Operations Design, implement, and maintain CI/CD pipelines for multiple applications and environments using tools such as Git, Azure DevOps, GitLab, or Jenkins. Develop and manage automation pipelines for deployment, configuration, and infrastructure management. Build and maintain monitoring, alerting, and logging systems to ensure visibility, high availability, and performance of applications and services. Manage cloud infrastructure resources and services to ensure reliability, security, and scalability. Incident Management & Reliability Lead incident response efforts, including triage, root cause analysis, and post-incident reviews. Contribute to and maintain incident response processes, runbooks, and on-call practices. Partner with engineering teams to design resilient systems and reduce mean time to recovery (MTTR). Leadership, Mentorship & Cross-Functional Collaboration Collaborate with software engineering, QA, product, and IT teams to determine the best way to tackle complex infrastructure, security, and delivery challenges. Mentor engineers in DevOps and platform practices, tools, and standards across the organization. Lead departmental initiatives related to DevOps, platform engineering, and infrastructure disciplines; present plans and progress to stakeholders. Drive new department initiatives based on organizational needs and your expertise in modern technologies and industry trends. Stay current on emerging technologies, tools, and best practices; evaluate their potential application within our tech stack. Required Experience BS or MS in Computer Science, Engineering, or a related technical field, or equivalent practical experience. 6+ years of experience with container orchestration services (Kubernetes preferred). 6+ years of experience administering and deploying CI/CD tooling (e.g., Git, Azure DevOps, Jira, GitLab, Jenkins). 6+ years of experience managing scalable applications in one or more major cloud providers. 8+ years of significant experience with both Windows and Linux operating system environments. 7+ years of experience with scripting and automation using tools such as PowerShell, Bash, or Python. 4+ years of experience with infrastructure-as-code and orchestration platforms (e.g., Terraform, ARM/Bicep, CloudFormation, Ansible, etc.). Experience with compliance and security frameworks, including SOC 2, ISO/IEC 27001, FedRAMP, and NIST SP 800-53, with active participation in audits, controls implementation, and ongoing compliance efforts. Demonstrated expertise designing architectures for scalable, reliable, and secure tech stacks in distributed systems. Demonstrated expertise implementing workflow processes for operating and maintaining applications in distributed architectures. Qualifications & Skills Strong experience working in agile-leaning software development environments and across varying application stacks. Deep understanding of best practices and IT operations in distributed, cloud-native architectures. Experience defining and implementing governance and guardrails around infrastructure, CI/CD, and security. Strong grasp of cloud cost management and optimization techniques (e.g., usage analysis, rightsizing, scaling policies). Excellent problem-solving, troubleshooting, and incident management skills. Excellent oral and written communication skills; capable of presenting complex technical concepts to technical and non-technical audiences. Process-oriented with strong documentation skills and attention to detail. Ability to translate loosely defined product or platform requirements into robust, scalable technical solutions.  

Enumerate is hiring a Relationship Manager to serve as a trusted advisor and partner for our clients. This role is responsible for managing client requests and providing timely and results-based customer service. The Relationship Manager acts as a liaison between our clients and our internal teams, including Accounts Payable, Accounts Receivable, Operations, and Support. This role is responsible for the project management of client requests to ensure transparent communication and a timely resolution. Candidates for this role must be located in the United States and able to work EST or CST time zones. This is a remote role with occasional travel to Fort Lauderdale, FL. Key Responsibilities: Be the voice of the customer and navigate internal processes with stakeholders from various teams. Provide support to associations, granting users access to Enumerate Central and triaging issues as they arise Act as a liaison between clients and internal teams, working with the client to gather the information and documentation needed by internal teams to set up bank accounts and complete reconciliations Assist with challenging customer requests or issue escalations as needed. Answer customer questions in a timely and accurate manner via phone or Zendesk ticketing system. Assess customer needs and communicate feedback to peers and leadership Collaborate with cross-functional teams to resolve customer requests in a timely and effective manner Track key performance indicators related to client relationships, such as customer satisfaction, retention rates, and revenue growth Maintain a strong understanding of customer needs and a commitment to delivering exceptional customer service Requirements: 2+ years of experience in Customer Success or Account Management Experience in real estate, property management or HOA/COA industries is strongly preferred Strong customer service and project management skills Ability to organize a daily workload by priorities and to meet deadlines in a fast-paced quickly changing environment. Prior experience using Asana or other project management tools is a plus A background in accounting, bookkeeping or community association management is a plus