Open Roles

Enumerate is hiring a Manager of Financial Operations to lead the operational fuctions that support Enumerate’s Financial Services clients. This role is a player-coach who is responsible for supporting the financial management of Homeowners Associations (HOAs), including Accounts Payable, Accounts Receivable, homeowner accounting, collections, banking administration, estoppels, resale services, tax administration, and community financial operations.This leader is responsible for delivering operational excellence, customer satisfaction, scalability, and profitability through the strategic use of technology, automation, artificial intelligence (AI), workflow optimization, and process standardization. The ideal candidate is a customer-focused operational leader with strong accounting operations experience, a passion for continuous improvement, and a proven ability to leverage technology to improve efficiency, quality, and business outcomes. Key ResponsibilitiesFinancial Operations Leadership•    Lead the daily operations of Accounts Payable, Accounts Receivable, homeowner accounting, collections, banking administration, and community financial services.•    Establish and monitor operational KPIs, service levels, quality standards, productivity metrics, and customer satisfaction measures.•    Ensure timely completion of homeowner, community, vendor, and management company requests.•    Serve as the escalation point for complex operational and customer service issues.•    Develop scalable operational processes that support customer growth while improving profitability.Accounts Payable, Accounts Receivable & Operations•    Oversee vendor invoice intake, approval workflows, homeowner billing, special assessments, and homeowner account maintenance.•    Ensure compliance with association approval requirements and internal controls.•    Monitor invoice aging, payment turnaround times, and unresolved vendor issues.•    Manage payment exception handling and vendor-related escalations.•    Drive adoption of digital payment methods and automation to reduce processing costs and improve efficiency.•    Maintain homeowner charge tables, assessment structures, and account records.•    Oversee homeowner statement generation and distribution.•    Manage homeowner payoff requests, including Special Assessment payoff requests.•    Review and process homeowner ownership changes and account updates.Collections & Compliance•    Manage homeowner collections activities, including delinquency monitoring, late fee administration, and legal status management.•    Oversee the application and release of legal status holds in accordance with governing documents and company policies.•    Coordinate with management companies, attorneys, and internal teams regarding collection matters.•    Monitor collection performance and delinquency trends.Community Financial Services•    Oversee estoppel processing and ensure completion within established service levels.•    Manage resale requests, ownership transfers, and lender questionnaires.•    Coordinate with title companies, lenders, homeowners, and management teams during ownership transitions.•    Review and fulfill documentation requests related to property sales and transfers.•    Coordinate homeowner payment materials, coupons, and related communication programs.Banking & Treasury Administration•    Oversee bank account setup, maintenance, and treasury-related administrative activities.•    Manage bank scanner deployments and banking access requests.•    Partner with financial institutions to improve operational efficiency and banking automation.Tax & Regulatory Administration•    Oversee 1099 tax preparation and related documentation processes.•    Manage sales tax administration and reporting activities.•    Ensure accurate record retention and audit support documentation.•    Maintain compliance with regulatory, tax, and reporting requirements.Workflow & Operational Excellence•    Oversee workflow management systems, including Asana and related operational platforms.•    Ensure timely completion and follow-up of all customer, homeowner, and operational requests.•    Establish escalation processes for aging, high-risk, or unresolved items.•    Maintain detailed operational documentation, communication records, and audit trails.Technology, Automation & AI Leadership•    Identify, prioritize, and implement automation opportunities across A/P, A/R, collections, banking, homeowner accounting, estoppels, and resale services.•    Leverage AI, OCR, workflow automation, robotic process automation (RPA), and system integrations to eliminate manual processes and improve accuracy.•    Utilize data and analytics to identify operational bottlenecks, improve productivity, and support decision-making.•    Develop scalable service models that allow customer growth without proportional increases in headcount.Team Leadership & Development•    Recruit, train, coach, and develop Financial Operations Specialists and support personnel.•    Establish performance expectations, service standards, and development plans.•    Foster a culture of accountability, customer focus, innovation, and continuous improvement.•    Lead change management initiatives related to operational transformation and technology adoption.Qualifications•    Bachelor’s degree in Accounting, Finance, Business Administration, or related field preferred.•    5+ years of experience in accounting operations, financial services, HOA management, banking operations, or related leadership roles.•    Strong knowledge of Accounts Payable, Accounts Receivable, collections, homeowner accounting, banking operations, and financial controls.•    Experience leading operational teams in a high-volume, service-oriented environment.•    Demonstrated success implementing process improvements, workflow automation, and operational transformation initiatives.•    Strong analytical, organizational, communication, and leadership skills.•    Customer service-oriented mindset with strong problem-solving abilities.

We’re looking for a Senior Site Reliability Engineer who can own the architecture, governance, and cost efficiency of our cloud and platform infrastructure. In this role you’ll design and evolve our production environments, define standards and best practices, and partner with engineering and IT teams to build scalable, reliable systems that are easy to operate and cost-effective to run. You’ll be a hands-on technical leader: designing reference architectures, building CI/CD and automation pipelines, leading incident response practices, and setting guardrails around security, reliability, and cost management across our platforms. This role is a remote contractor role. We are seeking candidates located in LATAM. Key Responsibilities Architecture & Infrastructure Ownership Design, implement, and evolve cloud infrastructure architectures for high availability, reliability, security, and scale. Define and maintain reference architectures and patterns for services, applications, and environments across the organization. Develop workflow processes and standards for building, deploying, and maintaining applications within a distributed architecture. Lead infrastructure modernization initiatives (e.g., containerization, Kubernetes adoption, infrastructure as code, platform consolidation). Governance, Standards & Cost Management Establish and enforce governance standards for infrastructure, CI/CD, observability, and operational practices. Define and maintain policies for environment management, access control, configuration management, and change management. Implement cost management practices (e.g., tagging, budget alerts, rightsizing, reservations/committed use, auto-scaling policies) to optimize cloud spend. Partner with product and engineering leadership to balance performance, reliability, and cost-efficiency across environments. Use DORA metrics and industry benchmarks to drive continuous improvement in delivery and operational performance. CI/CD, Automation & Operations Design, implement, and maintain CI/CD pipelines for multiple applications and environments using tools such as Git, Azure DevOps, GitLab, or Jenkins. Develop and manage automation pipelines for deployment, configuration, and infrastructure management. Build and maintain monitoring, alerting, and logging systems to ensure visibility, high availability, and performance of applications and services. Manage cloud infrastructure resources and services to ensure reliability, security, and scalability. Incident Management & Reliability Lead incident response efforts, including triage, root cause analysis, and post-incident reviews. Contribute to and maintain incident response processes, runbooks, and on-call practices. Partner with engineering teams to design resilient systems and reduce mean time to recovery (MTTR). Leadership, Mentorship & Cross-Functional Collaboration Collaborate with software engineering, QA, product, and IT teams to determine the best way to tackle complex infrastructure, security, and delivery challenges. Mentor engineers in DevOps and platform practices, tools, and standards across the organization. Lead departmental initiatives related to DevOps, platform engineering, and infrastructure disciplines; present plans and progress to stakeholders. Drive new department initiatives based on organizational needs and your expertise in modern technologies and industry trends. Stay current on emerging technologies, tools, and best practices; evaluate their potential application within our tech stack. Required Experience BS or MS in Computer Science, Engineering, or a related technical field, or equivalent practical experience. 6+ years of experience with container orchestration services (Kubernetes preferred). 6+ years of experience administering and deploying CI/CD tooling (e.g., Git, Azure DevOps, Jira, GitLab, Jenkins). 6+ years of experience managing scalable applications in one or more major cloud providers. 8+ years of significant experience with both Windows and Linux operating system environments. 7+ years of experience with scripting and automation using tools such as PowerShell, Bash, or Python. 4+ years of experience with infrastructure-as-code and orchestration platforms (e.g., Terraform, ARM/Bicep, CloudFormation, Ansible, etc.). Experience with compliance and security frameworks, including SOC 2, ISO/IEC 27001, FedRAMP, and NIST SP 800-53, with active participation in audits, controls implementation, and ongoing compliance efforts. Demonstrated expertise designing architectures for scalable, reliable, and secure tech stacks in distributed systems. Demonstrated expertise implementing workflow processes for operating and maintaining applications in distributed architectures. Qualifications & Skills Strong experience working in agile-leaning software development environments and across varying application stacks. Deep understanding of best practices and IT operations in distributed, cloud-native architectures. Experience defining and implementing governance and guardrails around infrastructure, CI/CD, and security. Strong grasp of cloud cost management and optimization techniques (e.g., usage analysis, rightsizing, scaling policies). Excellent problem-solving, troubleshooting, and incident management skills. Excellent oral and written communication skills; capable of presenting complex technical concepts to technical and non-technical audiences. Process-oriented with strong documentation skills and attention to detail. Ability to translate loosely defined product or platform requirements into robust, scalable technical solutions.