Open Roles

Enumerate is looking for a Senior Manager of Customer Onboarding to join our team!   The Senior Manager of Customer Onboarding is a quality, performance, and execution leader accountable for the output of a team of onboarding managers. You will build and run the program that drives software adoption, customer competence with new digital workflows, and — above all — payments utilization. The ideal candidate is a proven people leader who knows how to get high performance out of individual contributors, holds the team accountable to the playbook, and has a track record of enabling customers for continued revenue growth while coaching others to do the same.   Responsibilities:  Build and lead a high-performing team of onboarding managers — set clear expectations, coach to the top of each person's range, and develop them into consistent performers.   Own the end-to-end onboarding experience — smooth transitions, on-time delivery, and the quality standard of a best-in-class program for this industry.  Own the strategy that drives customer enablement and payments adoption, ensuring key utilization metrics are met and customers are positioned for continued revenue growth.  Act as an escalation point for complex onboarding challenges, collaborating with other teams to resolve issues.   Guide the team and customers through data migration, setup, and account activation, ensuring data integrity and security  Redesign how onboarding gets done — you'll have real latitude to experiment with AI and tech-enabled workflows that cut time-to-value and lift customer satisfaction   Own the enablement program end to end — playbooks, milestones, and coaching cadences that produce measurable software adoption, workflow competence, and payments utilization, benchmarked against the best in the industry.  Run a tight performance rhythm — 1-on-1s, team reviews, and metrics that tell you where to coach next — addressing gaps early and directly.  Partner with Sales, Product, and Customer Success to align efforts and deliver a seamless client experience, and report on onboarding metrics, team performance, and program improvements to leadership.  Requirements:   6-10 years of experience in SaaS onboarding, implementation, or similar roles, with at least 3 years leading a team of individual contributors. This is not a first-time management role — you must have already owned team performance, including coaching, accountability, and managing underperformance to a standard.  Demonstrated success driving software adoption and payments or digital-workflow utilization, with metrics you can speak to.  Proven ability to coach others to the same results — developing individual contributors into consistent, high performers.  Experience designing or rebuilding an onboarding or enablement program — playbooks, milestones, quality standards — not just running one someone else built, with the project management discipline to hold competing priorities together. Experience applying AI or automation to service delivery is a plus.  Excellent communication and relationship-building skills, with the confidence to guide accounting and operations stakeholders through changes to their own workflows — including the shift to digital payments. Data migration should be familiar territory as part of initial setup and activation; you don't need to have run large migrations yourself, but it can't be a foreign concept.  One of two backgrounds, and we want to see both: (a) hands-on understanding of association management and fund accounting — you know what a solid, efficient accounting setup looks like and what these customers need to be successful; or (b) a strong track record leading onboarding or implementation teams in vertical SaaS or ERP, with the appetite to go deep on fund accounting fast. Candidates who bring both will move quickest, but the deciding factor is whether you want this role specifically — tell us why.  Bachelor’s degree preferred but not required.   Why Enumerate:  We're a fast-moving, high-growth company building the association management ERP platform that community associations and the companies who manage them run on — a vertical SaaS market that is only now going digital. Which means the playbook for onboarding, enablement, and payments adoption is still being written, and you'd be the one writing it. There is a deep backlog of AI and tech-enabled operating workflows waiting to be built, and the appetite to try them. If you like owning a number, redesigning how the work gets done, and seeing your changes land in weeks rather than quarters, this is a fun place to be. This is a build role, not a caretaking role — you'll shape the program, the team, and the standard the industry gets measured against. When you apply, tell us why you want this job specifically. We're far more interested in that than in a perfectly matched resume.  This is a remote role, but candidates must be located in the United States and able to work EST hours. 10% travel requirement is anticipated. 

Enumerate is seeking a PHP & React Software Engineer to help modernize our core product and platform systems across our software and payments ecosystem. We're building a new mobile application on PHP and React Native, and we're looking for an engineer who can help shape it while keeping our existing web application stable and reliable for the customers who depend on it every day.  This is a hands-on role that balances two tracks: building new mobile-facing functionality and APIs, and investigating defects, troubleshooting production issues, and making incremental improvements to an existing vanilla PHP codebase. You'll work closely with Product, QA, and Support to resolve issues and ensure consistent behavior across web and mobile. This role is ideal for an experienced PHP engineer who is energized by modernization work but can also dive into legacy systems - someone who enjoys understanding complex business logic and knows that a stable foundation is what makes new development possible.  This is a remote position, but candidates must be located in LATAM. Key Responsibilities & Deliverables  Mobile & Platform Development  Help stand up our new React Native mobile application, from project setup through first release.  Build and extend the PHP APIs and services that power it.  Help define how the mobile app integrates with existing systems.  Establish patterns and conventions for mobile development that the team will build on as it grows.  Own features and components end to end, from design discussion through development and release  Identify opportunities to modernize patterns in the existing codebase as new work touches them.  Application Stability & Bug Resolution  Investigate, diagnose, and resolve bugs in a vanilla PHP application.  Debug complex issues across application logic, database interactions, and integrations.  Deliver safe, well-tested fixes that minimize regression risk.  Analyze logs, error reports, and monitoring data to identify root causes.  Collaborate with QA and Support to reproduce reported issues and validate fixes.  Assist with performance improvements and reliability enhancements.  Engineering Practices  Participate actively in code reviews and technical discussions.  Apply agreed-upon standards for code quality, testing, and deployment.  Use AI-assisted development tools (such as Claude, Cursor, GitHub Copilot or something similar) to accelerate development, testing, and documentation.  Contribute incremental improvements to shared utilities or internal tooling.    Skills, Knowledge & Expertise  Required Qualifications  Proven experience working as a PHP engineer delivering production software.  Hands-on React Native experience, including at least one application shipped to the App Store and/or Google Play.  Experience building and consuming REST APIs that service web or mobile clients.  Demonstrated ability to debug and fix issues in large or legacy codebases.  Solid understanding of relational databases and SQL.  Solid understanding of modern development practices, including version control (Git), CI/CD, and automated testing.  Comfortable working independently in a remote role and switching context between new development and production support.  Strong analytical and problem-solving skills, especially when tracing complex bugs.  Experience using AI-assisted coding tools as part of daily development workflows.  Preferred Qualifications  Familiarity with PHP applications that integrate with third-party APIs.  Experience incrementally modernizing legacy systems without disrupting production.  Understanding of secure coding practices and data integrity concerns.  Familiarity with mobile-specific concerns such as offline behavior, push notifications, or app release cycles.