Director of Care Management

 

DIRECTOR OF CARE MANAGEMENT 

ABOUT WISE & HEALTHY AGING 

For more than 50 years, Wise & Healthy Aging has been serving older adults at all stages of their lives. Offering a wide range of services for older adults from pre-retirement through elder years, we also offer services for caregivers and their families and work closely with other senior services and community organizations who share our passion and commitment to making a difference in the lives of older adults. Wise & Healthy Aging has received numerous designations of excellence from Guide Star, GREATNONPROFITS, and nationally certified as a Great Place to Work. 

ABOUT THE ROLE 

The Director of Care Management provides leadership, supervision, and operational oversight for Wise & Healthy Aging’s Care Management programs serving older adults and their families. The Director ensures high-quality service delivery, supervises care coordinators, supports staff navigating complex client situations, and maintains compliance with funding, documentation, and program requirements. 

This role combines clinical guidance, program management, and team leadership. The Director works closely with staff supporting older adults experiencing complex needs related to health, housing, safety, and family dynamics. The ideal candidate has strong supervisory experience, knowledge of aging services and community resources, the ability to support staff handling emotionally challenging client situations. Clinical licensure such as LCSW, LMFT, LPCC, RN, or LVN, is preferred but not required. 

ROLES & RESPONSIBILITIES 

Program Leadership & Staff Supervision 

• Supervise and support Care Coordinators providing case management services to older adults. 
• Guide staff managing complex cases involving safety concerns, family dynamics, or ethical considerations. 
• Conduct regular case consultations and team meetings to review challenging cases and share best practices. 
• Provide coaching, mentoring, and professional development for staff.
• Conduct performance reviews and provide ongoing performance feedback. 
• Assign caseloads and ensure equitable workload distribution. 

Clinical & Case Management Oversight 

• Ensure high-quality client service delivery across Care Management programs. 
• Review client case files to ensure documentation accuracy, timeliness, and compliance. 
• Support staff in developing effective care plans addressing medical, mental health, housing, and social service needs. 
• Provide direct client support in particularly complex or high-risk cases when needed. 
• Provide clinical supervision for Associate Social Workers (ASWs) working toward licensure (if licensed). 

Program Operations & Compliance 

• Ensure compliance with all program contracts, grants, and regulatory requirements. 
• Monitor documentation, billing units, and service delivery to ensure accuracy and compliance. 
• Oversee client data management systems and ensure records are complete and accurate. 
• Prepare for audits and ensure proper documentation standards are maintained. 

Organizational Collaboration 

• Serve as a liaison with city, county, and partner agencies regarding client matters. 
• Participate in community meetings related to elder services and client advocacy. 
• Collaborate with other Wise & Healthy Aging programs supporting older adults and caregivers. 

Training & Program Development 

• Provide onboarding and ongoing training for Care Coordinators. 
• Help refine assessment protocols and care management practices based on best practices. 
• Supervise MSW interns and student placements. 

QUALIFICATIONS 

Education 

• Minimum education requirement: A master’s degree in social work, psychology, public health, or a related field. 

Licensure 

• LCSW strongly preferred  
• Other clinical licenses such as LMFT, LPCC, RN, or LVN will be considered. 

Experience 

• Minimum 5 years of experience in social services, case management, or aging services. 
• 2+ years of supervisory or management experience. 
• Experience supporting staff handling complex client situations. 
• Knowledge of community resources for older adults and caregivers. 
• Experience working with older adults or aging services. 
• Experience working with diverse and underserved populations. 

Preferred Experience 

• Experience in nonprofit or community-based organizations. 
• Experience supervising staff conducting field-based work. 
• Bilingual language skills are a plus. 

Other Requirements 

• Ability to measure and assess the impact of services and support and participate in critical elements of the program's success. 
• Strong clinical, interpersonal, verbal, and written communication skills. 
• Ability to effectively communicate expectations to team members and demonstrate team building. 
• Ability to multitask effectively and prioritize work efficiently with competing deadlines. 
• Ability to demonstrate sound judgment and decision-making skills. 
• Proficient knowledge of Microsoft Office software programs. 
• Valid driver’s license, auto insurance, and satisfactory criminal background check required. 

COMPENSATION & BENEFITS 

The salary range for the Director of Care Management is $110,000 - $120,000. Wise & Healthy Aging also offers competitive benefits. For staff who regularly work 30 or more hours per week, benefits include up to 80% company-paid medical, 100% company-paid dental, 401(k) plan with employer match, Flexible Spending Account (FSA), optional life and vision insurance, 14 paid holidays plus paid time off (PTO).  

Wise and Healthy Aging is an Equal Opportunity Employer, committed to fostering diversity and inclusion. Wise and Healthy Aging promotes equal opportunity for all employees and applicants. In doing so, we comply with local, state, and federal laws and regulations to ensure an equal employment opportunity for everyone. We don’t discriminate in employment opportunities or practices on the basis of race, ancestry, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, age, disability, citizenship, military service obligation, veteran status or any other basis protected by federal, state or local laws. Our policies and personnel practices are intended to ensure that all of us are treated equally with regard to recruiting, hiring, and advancement, and our decisions on employment are made to further the principle of equal employment opportunities for employees. 

Envision Consulting was retained by Wise and Healthy Aging to search for their Director of Care Management. 

Applicants needing accommodation for any part of the application process may contact Envision Consulting at 626.714.7577 to request and arrange for assistance.