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Case Coordinator

Cape Town, Western Cape, South Africa

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.

Here at Envoy Global, our Global Program is dynamic and has an excellent reputation in the market. We have an opening for a Case Coordinator to join and support our EMEA Immigration team. Reporting to the Senior Immigration Manager, EMEA, this role supports the case processing for our EMEA Case Managers.

As our Case Coordinator, EMEA, you will be required to: 

  • Manage and coordinate cases under supervision
  • Collaborate and work closely with Third Party Vendors (TPV) on various aspects of case application, document work
  • Prepare/draft applications as required and/or directed by Case Managers
  • Communicate with Foreign National (FN) and clients’ HR team, about process steps and requirements as well as setting the right expectations and timelines.
  • Adhere to clients’ agreed protocols and Service Level Agreements (SLA)
  • Adhere to Envoy’s case management SOP, ensuring the effective maintenance of client and internal records via use of the case management system and other internal systems
  • Ensure assessments are completed in accordance with SOP and signed off by a case manager
  • Attend and participate in client calls as needed
  • Communicate with consulates and TPVs to clarify guidance notes/request application update and/or escalate applications
  • Ensure accurate billing of client matters in keeping with company policy and protocols
  • Other administrative and coordination duties as assigned

To APPLY for this role, you must possess the following skills, experience, and qualifications: 

  • Minimum 2+ years of immigration services experience;
  • Bachelor’s Degree or equivalent work experience;
  • Preference and genuine interest working within the field of global immigration 
  • Strong proficiency with MS Office Suite
  • Oral and written proficiency in English
  • Additional language knowledge is desirable but not essential
  • Strong desire to learn and excel in a dynamic growing team.
  • Ability to interact and communicate clearly and effectively
  • Ability to work independently and take ownership of relevant tasks
  • Ability to work under pressure and tight deadlines

In return, you will work for a supportive, employee-focused organization that encourages staff to achieve a work-life balance, teamwork, and communication on a global scale with other offices.

If you feel that you meet our requirements, we look forward to hearing from you asap!

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