Back to jobs
New

Billing and Collections Specialist

Cape Town, Western Cape, South Africa

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.

Envoy Global is seeking a detail-oriented and proactive Billing and Collections Specialist to join our IBN team in Cape Town. The ideal candidate is a self-starter with a sharp eye for detail, a strong sense of urgency, and a commitment to meeting deadlines. Adaptability and a readiness to embrace change are key to success in this role. Reporting to the Supervisor of Accounts Receivable, this position offers high visibility and collaboration across multiple departments, providing a unique opportunity to contribute to the financial health and operational efficiency of the organization.

As our Billing and Collections Specialist, you will be required to: 

  • Manage relationship with a growing list of clients, including consolidating and distributing monthly invoices in a timely manner per customer expectation and collections outreach for balances past due.
  • Coordinate with internal teams on billing preparation, payment records and reconciliations.
  • Develop and maintain relationships with counterparts on the external customer and internal business side to understand billing and payments experience for Envoy customers.
  • Leverage understanding of customer needs, Envoy’s products, and systems to identify and proactively address drivers of non-payment.
  • Drive resolution on billing and payment problems by troubleshooting issues faced, understanding root cause, and interfacing with Finance, Customer Experience and Account Management teams on driving quick and efficient resolution.
  • Partner with Finance, Customer Experience, and Account Management teams to proactively surface operational feedback and address process gaps/issues.

To apply for this role, you should possess the following skills, experience and qualifications: 

  • Passion for technology and bringing innovative tech products to new users; skilled at quickly learning and adopting new technology tools
  • Excellent written communication skills and the ability to explain highly complex topics in a way that anyone can understand
  • Motivation, drive, and persistence to pro-actively solve customer problems, while remaining calm under pressure
  • Yearning to immerse yourself in learning a new industry and product to become an expert
  • Must speak fluent English
  • High proficiency with Microsoft Excel
  • Experience in Reporting
  • 1-3 years of experience in customer-facing roles related to billing and collections OR accounts receivable and payable OR  finance operations.

 

This role is in-office at our Church St, Gardens, Cape Town location.

In return, you will work for a supportive, employee-focused organization that encourages staff to achieve a work-life balance, teamwork, and communication on a global scale with other offices.

If you feel that you meet our requirements, we look forward to hearing from you asap!

#LI-Onsite

 

 

 

Create a Job Alert

Interested in building your career at Envoy Global, Inc.? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Envoy Global, Inc.’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...