Warehouse/Field Support Specialist

Job Overview:

We are seeking a proactive and detail-oriented Warehouse/Field Support Specialist to provide operational support in our warehouse while assisting field operations as needed. This role requires a balance of hands-on warehouse duties and field service support to ensure smooth operations, effective order fulfillment, and excellent customer satisfaction. The ideal candidate will have at least 2 years of experience in warehouse operations and demonstrate the flexibility to support various aspects of our field and warehouse activities.

Key Responsibilities:

Warehouse Operations:

• Pick, pack, and ship orders accurately and efficiently to meet customer expectations.

• Receive, inspect, and store incoming shipments.

• Conduct regular inventory counts and reconcile discrepancies.

• Operate warehouse equipment such as forklifts and pallet jacks (certification provided).

• Maintain a clean, organized workspace to ensure safe and efficient operations.

• Package and prepare items for shipment according to company and industry standards.

Field Support:

• Assist field technicians with equipment preparation, loading, and transportation.

• Deliver tools, parts, or supplies to field sites as needed.

• Provide hands-on support during on-site installations or service calls as required.

• Communicate effectively with field teams to address immediate needs or resolve operational challenges.

Cross-Functional Support:

• Collaborate with operations and logistics teams to prioritize and fulfill orders efficiently.

• Assist with shipping and receiving tasks in coordination with other departments.

• Ensure all outgoing products meet quality standards and resolve order discrepancies or damaged goods promptly.

• Support other areas of operations as required to ensure smooth workflow.

Qualifications:

Required:

• Minimum of 2 years of experience in warehouse or logistics operations.

• Proficiency in inventory management systems or warehouse software.

• Ability to lift up to 50 lbs and stand for extended periods.

• Strong organizational, time management, and problem-solving skills.

• Excellent communication and interpersonal skills to coordinate with both warehouse and field teams.

Preferred:

• Forklift certification

• Familiarity with field service operations or technical support environments.

• Basic mechanical or technical aptitude for supporting field equipment.

What We Offer:

• Competitive salary based on experience.

• Health, dental, and vision insurance.

• 401(k) with company match.

• Short-term and long-term disability coverage.

• Life insurance.

• Paid time off and holiday pay.

• Opportunities for growth and professional development.

If you’re a motivated individual with a passion for hands-on work and a knack for solving challenges, we’d love to hear from you!