Scheduling Coordinator

Scheduling Coordinator Responsibilities:

· Manage a designated territory of Field Service Engineers by coordinating all maintenance visits, emergencies, and installation.

· Handle important logistics such as coordinating travel, part/equipment tracking, and emergency maintenance requests.

· Assist with challenging client requests or issue escalations as needed

· Coordinate with other departments to ensure projects are completed.

· Provide phone and email support to clients

· Create Quotes for our Customers based on Field Service Recommendations.

· Prepare Field Service Reports based on the equipment entered by our Field Engineers.

Requirements:

AS/AA degree

At least three years of experience in an office environment with previous data entry is required

History of administrative responsibilities

Excellent Customer Service Skills

Excellent communication, writing, negotiation, and time-management skills

Enthusiasm and an ability to learn quickly and retain information

Advanced PC skills

Advanced Microsoft 365 Skills

A positive attitude and an ability to represent us with professionalism

Ability to work in a fast-paced, challenging and changing work environment

Self-motivated, proactive, and results-oriented professional style with a strong ability to work independently

Prospective candidates should be proficient with the following software: Adobe Acrobat, Microsoft Office - Word, Excel and Outlook. Proficiency in grammar and sentence structure is expected. Attention to detail, knowledge of clerical and administrative procedures and systems, confidentiality, reliability and professionalism are a must.

*Professional appearance and demeanor

*Flexibility to adjust to evolving company needs 

*Must be authorized to work in the US

Compensation and Benefits

• $60-70k base salary
• Paid Time Off
• 401K Matching
• Medical, dental and vision insurance
• Professional development assistance
• Referral program
• Paid Holidays
• Short Term/Long Term Disability
• Life Insurance
• Growth Opportunities 
• Up to $300/month - non-taxed incentive with after-hours phone service (emergency only)

Hours: Monday through Friday 8am - 5pm