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Audio Video (AV) Lab Technician

New York City, NY

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

As an AV Lab Technician, you will perform daily check-ins on all UX research labs to troubleshoot and maintain AV/IT technology and peripheral devices, ensuring seamless user experiences during live productions or research studies. You'll work closely with researchers to set up lab environments, manage devices, prepare broadcast elements, and organize digital libraries of assets. During studies you'll provide immediate, effective technical support to ensure uninterrupted sessions. Your responsibilities will also include asset management of test devices and field recording equipment, ensuring all hardware and digital content are well maintained. You’ll log and resolve lab-related issues using a ticketing system, provide detailed written reports, and communicate with researchers, stakeholders, and clients. Additionally, you’ll assist Program Managers with the setup of new labs, manage the distribution of tool licenses across hundreds of devices, and provide ongoing documentation, training, and support to UX Researchers and Program Managers to maintain consistent and efficient production workflows.

KEY RESPONSIBILITIES: 

  • Perform daily check-ins on all UX research labs to troubleshoot and maintain AV/IT technology and peripheral devices, ensuring seamless end-user experiences during productions and studies.
  • Collaborate with researchers to set up lab environments ahead of study sessions, including device management, broadcast preparation, and digital asset library coordination.
  • Provide accurate, timely, and effective technical support to researchers during live studies, which may last for several continuous hours and require immediate response to any production issues.
  • Manage asset inventory of test devices and field recording equipment, ensuring all hardware and digital assets are organized and in proper working order.
  • Utilize a ticketing system to log, track, and resolve technical issues, including producing formal written reports and communications to stakeholders, researchers, and clients.
  • Support Program Managers in the construction and setup of new UX research labs when required.
  • Manage the distribution and tracking of software tool licenses across hundreds of devices.
  • Deliver ongoing technical support, documentation, and training to UX Researchers and Program Managers to ensure the stability and consistency of production workflows.

ESSENTIAL CRITERIA:

  • 3+ years of AV installation, operation, and troubleshooting experience, including equipment integration, break/fix support, and configuring both audio and video hardware.
  • Demonstrated knowledge of AV cable types and connectors including RJ45/CAT5, BNC, XLR, and TRS.
  • Proficient in configuring and managing audio/video processing systems and software such as Extron, StreamShark, and OBS for real-time streaming of mission-critical studies (up to 4+ hours).
  • Able to make quick, informed decisions during live broadcasts and adapt industry best practices to meet production demands.
  • Experience with Android debugging and troubleshooting using Android Developer Tools.
  • Comfortable working in both Mac and Windows environments; troubleshooting IP connectivity, application compatibility, and operating system-level issues.
  • Skilled in troubleshooting iOS devices.
  • Experience with video recording and streaming technologies, codecs, and best practices.
  • Strong communication skills and a high level of customer service, with the ability to engage with both client stakeholders and internal users effectively.
  • Detail-oriented with the ability to juggle multiple high-stakes tasks and competing priorities.
  • Experience or familiarity with user experience (UX) research, usability testing, and related methodologies is highly preferred.
  • Experience with Virtual Reality (VR) and Augmented Reality (AR) technologies is a plus.
  • Bachelor’s Degree in Media Technology or a related field, or equivalent professional experience.

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) location, responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. 

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. 

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Pay Range

$80,000 - $92,000 USD

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