Account Manager

How do you want to pay? It’s a question you’ve answered on-screen or in-person thousands of times, but your choices have always been limited. Imagine the flexibility to pay however you want – credit, debit, multiple currencies, frequent flyer miles, loyalty points, or digital payments - all on the same card or digital wallet. Sound impossible? Episode Six makes the seemingly impossible happen every day. 

We’re a global provider of API-based payment processing and wallet management infrastructure. We’re 100% cloud-native, hyper-configurable, and a “Top 10 Place to Work in Fintech.” And we’re changing how people think about payments. 

Today, we’re powering payments for one of the world’s largest banks and airlines, as well as numerous innovative FinTech’s. E6 is headquartered in Austin with offices in Tokyo, Singapore, Brisbane, and London. We provide technology for clients across 24 countries on four continents. Since 2018 when we launched with HSBC, we have grown more than 10x. 

Interested in redefining what’s possible in payments? Join Episode Six today. 

What we’re hiring for:  

We are expanding our Account Management organization looking to hire an Account Manager based in Australia to support our growing client base. 

What you’ll be responsible for in this role:  

• Proactively build and manage relationships with clients and their key personnel to become a trusted partner for our clients 
• Manage the governance framework with clients, and run key forums such as Steering Committees and Business Reviews 
• Partner with clients to develop strategic account plans, that align with their goals and Episode Six’s capabilities 
• Identifying and developing opportunities with existing clients 
• Serve as the escalation point for client issues, ensuring timely and effective solutions 
• Ensure KPI’s and targets are consistent met 
• Manage the business side for development, enhancements or change requests collaborating with internal teams to deliver client intitiativesCreate and maintain forecast models and invoicing is current with the client 
•  Partner with the business development team on contract renegotiations and expanding client partnerships 

What experiences and skills are necessary to be successful in this role:  

• 5+ years of Account Management experience within the financial services sector, direct cards, payments, or issuer processing experience preferred 
• Strong written and verbal communication and presentation skills in English 
• Strong networking skills with the ability to build rapport both internally and externally 
• Growth mindset 
• Ability to adapt and thrive in a fluid and fast-paced business environment 
• Ability to work independently as well as collaboratively within and across teams 
• Ability to identify areas for improvement and raise with solutions in mind to ensure the team is consistently improving 
• Ability to grow into leadership positions 

What makes a successful E6er?  

• We appreciate the unique backgrounds, skill sets, experiences, and contributions each E6er brings. With a strong culture of respect for all, we foster an inclusive and supportive environment for every E6er to excel and grow. 
• We take immense pride in everything we do, no matter how big or small. We work hard, we work smart, and we sweat the details. We are humble enough to know that we do not know it all. We are excited to come to work every day, knowing we will be learning, improving, innovating, and making an impact. 
• A people first mentality.  From professional development on day 1 to a 360 focus on your wellbeing, and the ability to work where you need to, we’re here to support you. 

E6 is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. 

E6 is committed to providing reasonable accommodations for qualified individuals with disabilities who may require additional assistance in engaging in our application and interview process. Please feel free to reach out to E6's Talent Acquisition Team at recruiting@episodesix.com if you need any assistance completing our application or need accommodations during your interview process.