MSC Tier 3 IT Data Center Engineer

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Overview

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As a Managed Service Center Tier III Data Center Engineer, you will provide ePlus MSC and clientele with Data Center infrastructures (physical/virtual, storage, and compute). Responsible for diagnostics, resolution, tracking, escalation of Data Center systems incidents and functionality within the production environment. As a customer-interfacing contact, you will work to solve pressing business issues and drive positive change. You will leverage technology, advance ePlus MSC services and provide feedback.

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Your Impact

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The essential functions of this position include:

• Data Center/systems support in a Managed Services Center.
• Must be able to work seamlessly with team to troubleshoot, isolate, and diagnose common and complex problems.
• Must take ownership of task work and be able to work independently to resolve customer issues and requests with minimal assistance or oversight
• Resolve and manage problems immediately. Work in a team environment 7x24x365 with the ability to function with independent discretion during rotating shift work.
• Provide systems support functions for client end systems, which includes troubleshooting, diagnosis, and resolution. Follows through until problems are resolved.
• Maintains current and high-level technical skills and certifications in the Data Center field of expertise.
• Keep abreast of developments in computing technology and solutions to common problems.

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Qualifications

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Job Knowledge/Skills:

• Experience/training with the following:
  - Pure, NetApp, Nutanix, Cisco UCS, VMware vSphere/ESX(i)
• Understanding of NAS (CIFS and NFS), SAN (iSCSI and FCP), and Fibre Channel over Ethernet (FCoE)

Troubleshooting skills:

• Hardware: Pure, Cisco UCS, NetApp, Nutanix and VMware vSphere
• Knowledge of drives, controllers, HA, DRS, vMotion, and Storage vMotion
• Multi-vendor compatibility, interoperability, and troubleshooting
• Hardware/Software fault isolation and remediation

Communication skills-written and verbal:

• Ability to interface directly with end customers
• Ability to track efforts within existing ticketing system

Education and Experience Level:

• NCDA, NCIE, CCNA Data Center, VCP upon hire or within 6 months of employment
• College preferred, high school diploma required.
• 5 or more years of Data Center systems administration experience.
• DevOps – Ansible, Python, and experience with Restful API’s (highly desired)
• Willingness to be on call, 2 weeks on (1 week primary / 1 week back-up), 3 weeks off and attend to technical issues outside of normal business hours

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Position Specific

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The base salary range for this position at commencement of employment is expected to be between $110,000 and $150,000 annually; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions and discretionary bonuses, in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. ePlus Benefits highlights can be viewed here.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

 

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• While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
• By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

Corporate Values

• Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
• Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
• Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
• Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.

Commitment to Diversity, Inclusion and Belonging

• We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
• ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.