ITS Associate Project Manager (Req#1050)
Overview
The ePlus Information Technology Services (ITS) Department has a pipeline of information technology implementation, and operations and maintenance delivery initiatives requiring project, program, and portfolio management coordination, support, and leadership. The Project Manager will be accountable for full lifecycle delivery of IT-related projects from inception to closure.
Your Impact
The essential functions of this position include:
- Lead complex project/program inception through closure by managing scope, schedule, resources, and cost, and ensuring acceptable quality.
- Secure the executive business sponsor and stakeholders’ commitment for the necessary resources required to successfully execute and deliver the projects.
- Report to executive sponsors and stakeholders on project progress including milestones, risks, impediments, blockers, and actual and forecasted costs.
- Serve as the central point of contact for all project communications.
- Oversee, train, assist, and develop the project team.
- Develop lasting relationships with internal personnel to increase additional opportunities and satisfaction.
- Apply ePlus methodology effectively and enforce project standards.
- Build project charters and management plans, when required, based on project size and complexity.
- Create and maintain the project plans and budgets to ensure that they contain projects, tasks, deliverables, milestones, effort, and costs, and make recommendations for revisions, when necessary.
- Identify dependencies on other corporate projects and vice versa and contact the assigned sponsors and project managers to share information.
- Organize project milestones and manage the production of key deliverables according to the milestones.
- Determine project risks, their impacts, and costs, and define and implement risk mitigation strategies.
- Monitor, analyze and manage the resolution of project issues and action items.
- Assign tasks to designated team members and stakeholders to be completed within designated times.
- Track progress of project(s) and tasks – estimate start, end and effort, and actual start, end, and effort.
- Ensure that quality reviews, approval of deliverables, appropriate stage gates take place.
- Assess and report status and execution of project tasks, track project deviations, and ensure that appropriate approval is sought and provided.
- Define and ensure that team members understand roles/responsibilities and expectations.
- Release project team members of project obligations when their project role concludes.
- Schedule and attend appropriate project team meetings and oversee facilitation, recording of minutes, action items, and decisions, and follow-up on action items.
- Foster an environment of creativity, openness, collaboration, recognition, and morale among team members and stakeholders.
- Collect, maintain, share, and turn over lessons learned, project-related assets, and approach.
- Schedule, attend, and participate in the project’s steering committee meetings.
- Organize and oversee user acceptance testing (UAT) and rollout of new technology.
- Develop and execute transition plans to ensure orderly transition to operations.
- Work with the Project, Program and Portfolio Management Office (P3MO) to ensure project management activities align with P3MO standards.
- Monitor fulfillment of vendor and implementation partner contract requirements to ensure quality and timeliness of services/deliverables and follow up with vendors regarding their invoices and ePlus payments, as necessary.
- Perform other duties, as assigned.
Qualifications
Job Knowledge/Skills:
- Organization prioritization and time management
- Strong individual and small group communication skills for speaking, presenting, writing, listening, conducting interviews, and facilitating work sessions.
- Analytical, problem-solving, and decision-making
- Risk, issue, and action item management
- Professional, business demeanor
- Proficient with MS Excel, Outlook, PowerPoint, Project, SharePoint, and Word
Education and Experience:
Must Have:
- Bachelor’s degree in information systems, business administration, or equivalent; Master’s degree a plus; or equivalent work experience.
- Project Management Institute (PMI) Project Management Professional (PMP)® certification.
- 5+ years’ experience in IT delivery project management that included leading, managing, and delivering at least two full-life cycle, IT software package implementation, software development, operations & maintenance enhancement, or technology refresh and rollout projects using Agile, Hybrid or Waterfall, or other delivery approaches.
- Cross-functional team building and management experience in working with Solutions Architecture, Information Security, Infrastructure & Operations, Product Development & Management, and business functional areas when delivering projects.
- Sourcing, evaluating, selecting, and contractually managing vendors and contractors.
- Partnering with internal professional services and business development teams to present to and interact with vendors and external customers related to solution deployment projects.
Nice to Have:
- Management consulting skills
- Ability to identify and recommend operational improvement opportunities
- Experience in working on, and/or managing and delivering IT Infrastructure (servers, networks, data center, technology refresh, etc.) projects
- Experience with ServiceNow Project Portfolio Management (PPM)
- Knowledge/experience with integrating Artificial Intelligence (AI) into project audits, business and IT pain points, use cases, workflow, and data gathering and analysis
- Knowledge/experience with developing and rolling out training curriculum and courses for projects/programs, onboarding, and annual refreshers, utilizing AI
Positions Specifics
The initial base salary range for this position is expected to be between $75,000 and $115,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.
ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
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Who We Are
At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.
Corporate Values
- Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
- Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
- Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
- Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.
Commitment to Diversity, Inclusion and Belonging
- We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
- ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.
- While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
- By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.
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