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Client Partner, North America

USA

Equal Experts North America

Founded in the UK in 2007, Equal Experts is an employee-owned organization with 2,000 active consultants and annual global revenue exceeding $350M. Our North American operations have been fully active since 2019, with 70 billable consultants (46 based in North America). In 2023-2024, we generated $35M in revenue.

Our goal for 2025-2026 is to secure 2-3 anchor clients—large enterprises investing in technology modernization, requiring capability (not just capacity), and embracing modern technologies and working practices.

The Role

We are seeking an exceptional Senior Client Partner to become the driving force behind our most valuable client relationships. This pivotal role sits at the intersection of business strategy, custom technology and client success, directly influencing our organization's growth trajectory. You'll transform complex program deliveries into long-term partnerships that define both our clients' success and our company's future.

This rare opportunity offers freedom from the rigid structures typical in corporate organizations, providing a platform where your contributions will have direct, measurable impact on business outcomes that matter.

The ideal candidate brings technical and or program leadership experience, along with industry expertise in finance, media, retail or another key vertical, translating this specialized knowledge into insights that challenge conventional thinking and create meaningful competitive advantages for our clients.

There are 3 core responsibilities in this role, all of which this role will lead, closely collaborating with other consultants and internal leaders.  

  • Customer engagement
  • Value creation
  • Presales & Consulting

Responsibilities

Customer engagement

  • Proactively cultivate strong client relationships, identifying new opportunities for Equal Experts to add value.   Provide a consistent, intentional, proactive, and authentic customer experience.
  • Nurture existing relationships, especially those where work has ceased.
  • Broaden existing relationships to a wider set of stakeholders including senior leaders (CTOs, SVPs, VPs, Heads of) and board members.
  • Better understand customer needs and the value of services provided.
  • Examine the wider customer ecosystem for strategic help opportunities.
  • Demonstrates a strong passion for our business, the client’s business, and technology, with the ability to translate client needs into effective projects.
  • Connect your extensive professional network to the EE network in meaningful ways, such as via events, helping to foster brand awareness and sales opportunities. 
  • Play a visible and vocal role in the North America leadership team, shaping and executing growth strategies.

Value creation

  • Continuously monitor the value provided to increase value for money for our customers.
  • Improve customer perception of EE beyond engineering through thought leadership, strategic guidance, and demonstrating expertise in other related services such as product strategy, delivery leadership and organizational design.
  • Research and articulate industry challenges, positioning Equal Experts as a thought leader in solving them.
  • Create and share experiential-based insights through articles, talks, and industry events (securing speaking opportunities where relevant).
  • Support sales efforts by crafting compelling, credible proposals rooted in deep expertise.
  • Develop narratives and storytelling techniques to bring our value proposition to life.

Presales & Consulting

  • Participate in discovery and inception phases, helping to shape engagements that align with business needs.  
  • Lead active engagements along with engagement managers, other consultants and internal leaders to create strategic direction, a strong sense of team cohesion and a clear view of what value is for the client.
  • Identify new ways and areas to add value and make offers.
  • Increase and diversify revenue across more departments, stakeholders, and services.
  • Navigate to solving complex problems to create referenceable work and thought leadership.
  • Advise clients on product strategy, modern technology adoption, and delivery excellence, focusing on delivering tangible business outcomes.
  • Align to modern philosophies such as platform thinking, AI-enabled solutions, and lean/agile methodologies.

Success metrics

Success in this role will be measured over the long term, reflecting our relationship-focused approach. However, key leading indicators will include:

  • Proactively building senior-level relationships within existing accounts
  • Offering tailored value propositions to new stakeholders
  • Providing strategic insight to engagement teams
  • Networking at events, connecting with our ICP, and collaborating with Sales and Marketing on nurturing plans
  • Actively contributing to the NAM leadership team with fresh insights
  • Shaping thought leadership alongside service leads, principal consultants, and Marketing

These activities are expected to drive:

  • A 30%+ increase in the size of existing engagement teams
  • One new client per quarter

Skills required

  • Deep experience spanning product strategy, custom software, and agile delivery.
  • A credible voice with expertise in at least one vertical, media, retail or financial services.
  • Strong program or portfolio management experience, with a track record of delivering complex technology initiatives.
  • A skilled facilitator who thrives in ambiguity and can navigate high-stakes client interactions with confidence.
  • A proactive problem solver who takes ownership and operates with minimal direction.
  • A low-ego, servant leader who enables teams to succeed.
  • A compelling storyteller who can translate complex challenges into clear, engaging narratives.
  • A growth mindset, continuously learning and adapting to new industry trends and client needs.

Travel & Location

This is a remote role that requires regular travel to meet clients and attend events across the U.S. (approximately 1–2 times per month), along with occasional international travel to the UK. Ideally, candidates will be based in the U.S. Eastern Time Zone.

About Equal Experts

Equal Experts is a software consultancy specializing in solving complex technical challenges to build world-class digital solutions. We help clients create new digital products, modernize legacy systems, and adopt modern software practices. Our approach emphasizes delivering the right solution in the right way.

We hire only senior-level experts—no juniors, no playbook-driven consultants—providing true expertise in software development, AI, DevOps, and product development. As an employee-owned company, we focus on sustainable, value-driven growth rather than short-term gains.

Our teams are self-sufficient, highly experienced, and operate from a North Star. We close the strategy-to-action gap faster, leveraging our lean and agile approach. We are humble, employee-owned, and avoid financial pressure to 'land and expand,' instead prioritizing solving meaningful problems.

What We Offer

For this position, the base salary pay range is $220,000 - $320,000. In addition, individuals may be eligible to participate in our profit share model. Actual compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time. Equal Experts also offers, health insurance, generous personal leave allowances, and 401(k) matching. Applications will be accepted until May 6th. 

Beyond a competitive compensation package, we offer an environment of autonomy, trust, and collaboration. Equal Experts has been recognized as a top workplace by Glassdoor and Newsweek. We eliminate wasteful work (e.g., excessive meetings, internal politics), creating a fulfilling and efficient work environment.

As a key member of the North America leadership team, you’ll work closely with the Managing Director and the broader business unit, supported by our global network of consultants and service leads. This role offers the best of both worlds: a close-knit community with access to deep expertise and support.

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