Seasonal Operations Coordinator

Seasonal Operations Coordinator

About Ernesta:

Ernesta is on a mission to bring gorgeous, design-focused custom rugs to homes and places of gathering through an enjoyable, frictionless, and affordable experience. At the same price as a store-bought standard-sized rug, a custom-cut rug from Ernesta will not only be a better fit, but also a better buying experience.  We believe that high-quality custom design shouldn't be out of reach for consumers and aim to address this need in the multi-billion dollar global rug industry.

Driven by our collective mission, our team is hungry, hardworking, and highly ambitious. We’re problem solvers, innovators, design enthusiasts, and executors. We are relentlessly focused on creating and delivering beautiful and delightfully simple solutions and experiences for our customers. Together, we are excited and humbled by the opportunity to expand the market for custom rugs and allow more people to live in elevated design settings.  Put simply, we believe more soft surfaces mean happier homes.

About The Role:

As a Seasonal Operations Coordinator, you will work with the Ernesta Operations team to execute tasks in order to ensure a smooth delivery for Ernesta Customers.  You will bring a curious mindset, eager to learn as you move between a wide range of tasks of varying complexity.  

What You'll Do:

• Monitor order statuses and identify any orders that need troubleshooting.
• Assist in maintaining a control tower for Operations.
• Work closely with the Customer Experience (CX) team to research and close gaps.
• Ensure orders placed are flowing correctly to fabricators.
• Work directly with our Middle Mile and Final Mile partners to ensure smooth handoffs throughout the supply chain.
• Arrange for reverse logistics of rugs when necessary.
• Audit POs to fabricators.

Key Qualifications Include:

• Prior experience in supply chain management preferred
• Prior experience in an order fulfillment environment preferred
• Familiarity with with Google Sheets and Google Docs is a plus
• Familiarity with Shopify or another OMS is a plus
• Ability to prioritize and manage time efficiently.
• Ability to be an effective team member and navigate ambiguous situations.

• Ability to communicate effectively.

Ernesta is committed to inclusion. We are an equal opportunity employer and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The anticipated base pay for this role is $32 per hour. The actual base pay is dependent upon many factors, such as: experience, education, and skills. This role is not eligible for health benefits and flexible paid time off..