Office Manager

For over 78 years, Ernest has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself. When you work with Ernest, you’ll enjoy the advantages of learning proven methods of success, a proactive approach, and having fun while earning what you’re worth with a lot of really awesome people.

At Ernest, performance starts with people and our culture makes that possible. We’re looking for a hands-on, results-driven Office Manager to lead two critical departments: Customer Service and Merchandising (Purchasing). The right leader will bring proven experience managing purchasing operations and ideally, a background overseeing customer service functions. Most importantly, they’ll embody the Ernest culture—bringing energy, clarity, and care to every interaction while creating a collaborative and high-performing work environment.

What You’ll Do

• Lead and Inspire: Manage, mentor, and grow two department teams—purchasing and customer service—instilling a positive, accountable, and culture-driven work environment.
• Drive Operational Excellence: Oversee day-to-day activities, ensuring operational goals are met efficiently and customer expectations are exceeded.
• Support and Develop Teams: Equip your teams with the tools, training, and support needed to succeed; promote high morale and individual development.
• Balance and Execute: Align customer needs with internal policies and supplier capabilities; make sound decisions that benefit both the customer and the company.
• Boost Profitability: Implement strategies that optimize service levels, inventory management, and cost controls; monitor team KPIs and performance metrics regularly.
• Build and Maintain Plans: Own the development of annual business plans, supporting team initiatives and long-term growth objectives.
• Collaborate Cross-Functionally: Partner closely with sales leadership, account managers, and other departments to address challenges and uncover new opportunities.
• Promote Culture: Lead by example with authenticity and empathy—amplifying our values, celebrating wins, and supporting each team member’s success.

What You Bring

• 3+ years of leadership experience, ideally with at least 2 years managing a purchasing team.
• Experience managing or working closely with customer service teams.
• Proven ability to develop people, build team cohesion, and foster a healthy work culture.
• Strong organizational, problem-solving, and decision-making skills.
• Familiarity with ERP systems; SAP or advanced ERP understanding preferred.
• A growth mindset with the ability to implement change and drive results.

Please learn more about Ernest by watching some of our Youtube videos:

Newest Company Video with Keanu Reeves!

Ernest is a nationwide company, but did you know that our humble roots started in a Los Angeles garage? Brothers Ernie and Charles Wilson founded the company in 1946 with a dedication to customized service. Even after decades of delivering great packaging to our customers, that commitment has never changed. We always find the best solution to fit our customers’ needs, even if we have to invent it!