Associate Logistics Operations Specialist

The Opportunity

This is a 6-month fixed-term contract within the central operations team in ESW. You will be accountable for the coordination and movement of bulk shipments from global return centres to retailer locations, as well as for the monitoring and management of global return centres.

Role Description / Responsibilities

• This is a 6-month fixed-term contract within the central operations team in ESW.
• Answering customer service tickets and liaising with carriers for transit exceptions.
• Monitor external and internal KPI reporting, defining action plans and escalating issues as they occur.
• Responsible for the accurate and timely completion of Internal / External KPI reporting.
• Work with the Team Lead to maintain accurate SOPs for all activities in their designated lanes.
• Responsible for full package reconciliation to end-of-life.
• Manage underperforming suppliers, create action plans, and execute them to improve performance.
• Work on cross-functional projects with other members of the logistics and other teams to continually review the service to clients (retailers and customers).
• Ensure all activities are managed in a timely fashion and undertake additional administrative tasks to support this function.

Desired Experience:

• Eager to learn new skills.
• Ability to communicate and collaborate with suppliers.
• Excellent in the use of Microsoft Excel, pivot table data analysis, PowerPoint.
• Ability to communicate with non-native English speakers, to gather updates and provide training on various tooling and processes.
• Working knowledge of Supply Chain Management.
• Ability to work in a team and to show initiative in a fast-paced environment.
• Flexible in working hours to meet business demands and changing trends.
• Dynamic attitude to improve processes and enhance tooling to meet growing business demands.

About ESW

Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities.

Guided by our values—Own It, Champion Simplicity, Win as One, and Debate then Commit—we strive to champion innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results.

Why join us?

• Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment.
• Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW.
• Hybrid working: Enjoy the best of both worlds with 2–3 days in our office, and 2–3 days working from the comfort of your home.
• Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged.

ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates.

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