Product Manager

The Opportunity

Are you a Product Manager who loves connecting the dots between customer needs, business goals, and technical solutions? If you enjoy working at the heart of fast-moving teams and seeing your ideas come to life, we’d love to meet you.

This role, based in Madrid, offers the chance to make a real impact as you help shape a scalable, flexible, and secure platform that supports some of the world’s leading retail brands. You’ll bring curiosity, structure, and drive to ensure we’re solving the right problems and building products that truly make a difference.

You’ll join a collaborative, supportive Product organization that values teamwork, creativity, and data-driven decision-making. Together, we’ll explore opportunities, make smart trade-offs, and deliver innovative features that empower our top-tier clients and enhance the shopping experience for millions of customers around the world.

Key Responsibilities

• Partner with the Product Director to define and communicate the product vision, strategy, and roadmap in alignment with business objectives and customer needs.

• Serve as a key product contact for external clients, maintaining ongoing communication to understand their needs, gather feedback, and ensure alignment on priorities and delivery progress.

• Collaborate with Product Owners to translate the strategy into actionable plans and ensure consistency across teams.

• Work closely with cross-functional teams and stakeholders to gather insights, identify opportunities, and define clear product requirements.

• Prioritize initiatives using data-driven insights, balancing business value, customer impact, and technical feasibility.

• Work closely with Engineering Leads to ensure features are well-defined, scoped, and delivered incrementally according to plan.

• Own the end-to-end delivery of product features — from discovery and definition through launch and post-release optimization.

• Partner with analytics, design, and user research teams to validate ideas, measure outcomes, and iterate based on performance and feedback.

• Act as the primary point of contact between business stakeholders and technical teams, ensuring alignment and transparency across all stages of development.

• Anticipate and manage dependencies, risks, and trade-offs to maintain roadmap commitments.

• Foster a culture of ownership, collaboration, and continuous improvement across the product team.

Key Requirements

• 5+ years of experience specifically as a Product Manager

• Strong proficiency in English, both written and spoken, as this is a client-facing role. Certification not needed.

• Mandatory: Experience in the retail or eCommerce industry.

• Proven ability to collaborate effectively with highly technical teams. 

   

• Bachelor’s or Master's degree in Business, Computer Science, Engineering, or a related field — or equivalent practical experience in a product delivery environment.

• Solid understanding of how product design integrates into the software development process.

• Excellent problem-solving, communication, and organizational skills.

• Self-motivated and results-driven, with a high level of initiative and a strong sense of ownership.

• Passionate about product development, with the confidence to challenge existing processes and drive continuous improvement.

 

 

About ESW

Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities.

Guided by our values—Own It, Champion Simplicity, Win as One, and Debate then Commit—we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results.

Why join us?

• Direct hire with a product company: This isn’t consulting or outsourcing. Shape the future of our product with ownership, impact, and long-term vision.  
• Competitive salary and benefits: Your financial well-being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication, and commitment.  
• International environment: Work with people from over 30 different cultures and get the chance to use English daily.  
• Professional and personal development: We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW.  
• Hybrid working: Enjoy the best of both worlds with 2–3 days in our office by Atocha train station, and 2–3 days working from the comfort of your home.  
• Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged.  

ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates.

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