Senior Account Manager (Army & SOCOM)

About Ethos

Ethos is on a mission to bridge the human readiness gap by transforming how training is developed, consumed, and aligned with strategic business outcomes. As a well-funded Series A startup ($40M+ raised), we are a trusted partner to over 150 enterprise customers across sectors including the U.S. military, life sciences, manufacturing, supply chain, and professional sports. We are expanding our platform to deliver a best-in-class learning experience—smarter, faster, and more optimized. 

About the Role 

The Senior Account Manager (Army and SOCOM) plays a critical role in fulfilling our mission of enabling human readiness, particularly for our federal clients within the US Army and Special Operations Command (SOCOM). This role spearheads engagement across the United States Army and SOCOM, taking full ownership of the customer lifecycle from initial contact through sustained expansion. This role focuses on cultivating and nurturing tactical relationships within the Army and SOCOM.

A critical component of this role is proactive identification and follow through for existing and new opportunities within our existing Army and SOCOM customer base. This is a fully remote position.  

What You’ll Do

• Prospect for potential customers within DOD services, primarily the Army and SOCOM, and develop an extensive network of potential influencers and decision makers.
• Penetrate targeted accounts within named focus area, contact and qualify new buyers, uncover and analyze customer needs, develop a solution/value propositions, and negotiate contract terms
• Facilitate communications with other team members and partners to solve unique customer business challenges.
• Leverage success with other DOD services and present our unique value proposition and learning technologies to the Army and SOCOM use cases and opportunities.
• Maintain professional and ethical conduct with internal and external customers.
• Conduct online demos of our products via web technologies and web-based presentations.
• Facilitate communications with other team members and partners to solve unique customer business challenges.
• Serve as key support, and at times lead, in the development of high-quality, customer-facing learning materials on the Ethos Platform, specifically tailored for US Army and SOCOM training objectives. This includes designing interactive lessons, assessments, and readiness checks from raw source materials.
• Deliver actionable, data-driven insights derived from customer learner outputs, helping federal clients understand their readiness posture and areas for improvement.
• Prioritize and drive the timely resolution of customer inquiries related to content, lessons, or quizzes, and provide responsive feedback on their creation. 

Basic Qualifications 

• Ability to travel up to 50% of the time to client sites or conferences.
• Must be a U.S. Citizen and authorized to work in the U.S.; ability to hold a security clearance
• Business Development experience and understanding.
• Demonstrated experience navigating and building relationships within the Army and SOCOM.
• Excellent interpersonal skills with the ability to build authentic business relationships and effectively navigate relational challenges.
• Proven passion for, and/or direct experience with, learning, training and educational software platforms.
• Highly organized, proactive, and possessing impeccable attention to detail, especially when handling sensitive materials.
• Experience analyzing data, trends, and client information to identify product or service growth opportunities.
• Strong verbal and written communication skills with a clear technical aptitude. 

Preferred Qualifications

• BS/BA degree from an accredited 4-year college or university
• Familiarity with federal contracting procedures
• Experience working with classified or sensitive materials
• Successful experience carrying a quota in the Technology/SaaS space
• Demonstrated technical support and problem-solving abilities in a client-facing role
• Proficient in Google and Microsoft suite of products.
• An agile learner with new technologies (e.g., SharePoint, Asana, Salesforce, government-specific collaboration tools). 
• Secret Clearance:  While not required for initial application, candidates may be required to obtain and maintain a security clearance at the Secret level or higher for specific federal projects. 

Compensation & Benefits

• Competitive base salary: $100,000-$140,000 (based on location and experience) + significant equity upside.
• Subsidized health insurance, 401(k), life insurance, and cell phone stipend.
• Remote-first culture with up to 10% travel for offsites.
• Work eligibility: Applicants must be authorized to work in the U.S.

One Final Note

We’re committed to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your experience doesn’t perfectly align with every qualification, please apply—you may be just the right candidate.

EEO & accommodations: Ethos is an Equal Opportunity Employer. We welcome applicants of all backgrounds and provide reasonable accommodations throughout the hiring process.