Risk Operations Associate

About Ethos

Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. 

We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We’ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health.

We make getting life insurance easier, faster and better for everyone. 

Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! 

About the Role:

We are looking for individuals passionate about fighting insurance fraud and risk, naturally curious, and eager to collaborate with peers and partners within the insurance risk space. You will conduct account investigations, assess risk indicators, and support special handling of complex risk scenarios. Critical to the role is engaging directly with Policy Owners and Agents to investigate potential fraudulent activity.

Duties and Responsibilities

• Learn to conduct account investigations to identify fraudulent insurance agents, customer accounts, payment risks, and other fraud vectors.
• Assist in conducting investigations on customer accounts and support insurance partner requirements.
• Make basic account-level judgments based on data and predefined criteria.
• Contact Policy Owners and Agents as directed to gather information needed for investigations and fraud validation.
• Support maintaining fraud detection strategies and business rules under supervision.
• Participate in team meetings and training sessions to develop skills.

Qualifications and Skills:

• Some experience or interest in fraud analysis, investigations, or operations.
• Basic understanding of risk or fraud prevention concepts preferred.
• Ability to use data and tools to support investigations with guidance.
• Strong curiosity and willingness to learn.
• Good communication skills for outreach to Policy Owners and Agents.
• Growth mindset and team-oriented.

#LI-A1 #LI-Onsite

Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.

We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.

To learn more about what information we collect and how it may be used, please refer to our California Candidate Privacy Notice.