Business Operations Manager, UK

Society has changed but the healthcare system hasn’t. The evidence is undeniable – long wait times, rising out-of-pocket costs, inefficient systems, out-of-date attitudes, issues of access, the list goes on. Clearly, the system is failing us, so we’ve decided to fix it.

About Eucalyptus

Eucalyptus (or 'Euc' for short) is an Australian-founded digital healthcare company that is on a mission to make good health last a lifetime. This will mean taking on the biggest healthcare challenges, on a global scale - providing 360° everyday support to tackle chronic conditions, like obesity, diabetes, fertility, menopause and overall wellbeing.

What we have achieved so far

🚀 Launched 5 demographically tailored brands and facilitated over 1 million medical consultations worldwide (Juniper, Pilot, Kin, Software, & Compound).

🌍 Built a team of approaching 500 Eucalypts in 6 countries (🇦🇺🇬🇧🇩🇪🇯🇵🇵🇭🇿🇦) consisting of medical practitioners, engineers, operators and many more functions!

💰 Raised over US$100M funding from the same investors who backed Canva, Uber, and AirBnB.

🇬🇧 In just over 2 years we have grown the Juniper UK brand, which is now our biggest brand globally!

… and we’re just getting started! Read more about our mission to change healthcare here.

What’s Next?

In the UK we are continuing to grow with ambitions to triple our business by the end of the year!

To achieve this, we are continuously building our team of dedicated professionals who are passionate about healthcare, willing to work hard, and committed to investing in others through direct and honest feedback. This collaborative and proactive approach enables us to make impactful changes, improving the health of millions of patients globally.

About the role (What you’ll be doing)

We are looking for a highly organised and proactive Business Operations Manager to support the growth and efficiency of our Biz Ops function. In this role, you will play a key part in helping our UK team execute our strategic goals, designing processes and running BAU by providing research, recommendations, clear modelling and data to support them.

You’ll own some of the highest priority initiatives in the business, coordinating across our growth, operations and services teams to scope & deliver on them. You’ll also support on driving data-centric decisions and building scalable processes. You’ll help to amplify business impact and create visibility on performance, enabling the company to move quickly and effectively in a fast-paced, high-growth environment.

The responsibilities of this role will include:

• Collaborate on business operations projects: Support the design, implementation, and execution of critical business operations initiatives aimed at improving efficiency and scalability.
• Strategic modelling & analytical support: Provide data-driven modelling and scenario analysis to assist the team in strategic thinking, business forecasting, and high-level decision-making processes.
• Execute operational improvements: Assist in managing and executing projects to optimize business processes, enhance cross-functional collaboration, and drive operational excellence across the company.
• Develop presentations and key messaging materials: Craft impactful narratives and strategic content for the UK leadership team to drive alignment, effectively communicate the company’s vision, and key updates.
• Plan and coordinate office rituals: Organise and execute team-building events and office rituals to foster a collaborative and engaging work environment.
• Manage a team of high-performing doers: Lead and mentor junior team members that support the office and the leadership team.

About you (Who you are)

Skills & Experience

• Ideally 2-3+ years experience across consulting (MBB preferred) or 3-4 years in a high-growth startup.
• Mastery of Google Sheets/Excel: You can create analysis at speed & create models that are easy to understand and audit.
• Drive in ambiguous & fast-paced environments: Your curiosity drives you to ask ‘why?’ to get to the next level of understanding; and you can work at speed.
• Attention to detail: You have a high bar for ‘correct’, and work through nuances in the data to surface when an insight can be relied on and when it can’t.
• Problem-solving: You are an excellent problem solver who is naturally curious, with an ability to get to simple quickly.
• Communication: You are an excellent communicator, you’re able to get to simple, fast.
• Bonus points if you have experience writing SQL queries, have prior team management experience, and excel as an executional powerhouse.

So, why join Eucalyptus?

• Make real impact, fast - We build in the open together, which helps us learn and iterate more quickly so we can deliver high quality outcomes faster than anyone else. Helping impact patients lives for the better from the moment you join Euc.
• You’ll be supported to accelerate your career - Regular feedback alongside our bi-annual performance reviews, a professional development budget & leave help ensure you have the support you need to level up. We’re committed to helping every Eucalypt reach their full potential.
• You’ll work with others who are incredibly passionate about what they do - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday, be given autonomy to tackle interesting problems, and work amongst people who care deeply about our patients.
• We also offer a range of benefits including
  • Your own stake in the business with our employee options program
  • A monthly wellness allowance, for you to spend on whatever wellness means to you
  • A yearly personal development budget and 3 extra days of leave to continuously up-skill yourself
  • 25 days holiday + bank holidays with an enhanced parental leave policy
  • A fun office with regular socials including after school sport, clubs, cycle kick offs and seasonal parties
  • Your own MacBook and more!
• Want to hear more about what it’s like to work at Eucalyptus? Hear from our team here or check us out on Instagram @eucalyptus.health

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.