Warehouse Manager, QLD

Location: Geebung, Queensland
Role type: Permanent Full-Time

Healthcare is usually slow and boring. We believe in its potential to be exciting and entertaining. But changing the healthcare experience is hard – and we’re gonna need all the help we can get…!

About Eucalyptus

Eucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world’s biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health.

Founded in Australia in 2019, we have now helped over 500K patients globally by combining technology, design and operational excellence to help patients access the best clinical support when they need it - wherever they are.

Our 5 clinics (Juniper, Pilot, Kin, Software, & Compound) focus heavily on personalising the experience for different demographics and are powered by a growing team across 5 countries (Australia, UK, Germany, Japan, and the Philippines).

We’ve raised over AUD$160M in funding from Aussie and Silicon Valley investors who were early backers of Uber, Canva and AirBnb. With plans to launch into several more markets, offline channels, and tackle new conditions.

We’re looking to continue building our team of executional weapons who are passionate about healthcare, aren’t afraid to work hard, and invest in others through direct and honest feedback. This approach enables us to make the most impactful changes to improve the health of millions of patients globally.

About the role (What you’ll be doing)

As the Warehouse Manager at our high-volume telehealth pharmacy located in Geebung QLD, you will oversee all warehouse operations, ensuring that stock levels are optimal and aligned with the needs of the rest of the business. You will focus on inventory control, stock ordering, warehouse processes, batch management, and compliance with FIFO/FEFO principles. Your role will be essential for maintaining the flow of materials and products into the fulfilment process, enabling the site to meet its critical same-day fulfilment targets. You will work closely with the Site Manager, Head Pharmacist and the Inventory and Warehouse teams at Eucalyptus to maintain stock levels, ensure smooth day-to-day operations and assist in changes and new implementations to the site.

1. Warehouse Operations Management:

• Oversee all warehouse functions, ensuring smooth and efficient stock management from inbound receiving to outbound dispatch of products, including medications and cold chain products.
• Manage stock flow and ensure proper storage in line with FIFO (First In, First Out) and FEFO (First Expired, First Out) procedures.
• Conduct and oversee weekly stock takes to ensure inventory accuracy, maintaining a high level of precision with no discrepancies.
• Conduct weekly and fortnightly site and equipment audits to ensure smooth day-to-day operations.
• Receipt fortnightly replenishment (occasionally weekly) into the warehouse.
• Load our logistics couriers (up to 4 collections per day).
• Operate the forklift.
• Ordering warehouse equipment, such as ULDs, weekly.
• Oversee, update, and improve site management sheets.

2. Inventory & Stock Control:

• Monitor stock-on-hand (SOH) levels for fulfilment products (e.g., packaging, medications, OTCs) and cold chain items to prevent fulfilment delays.
• Work with the Eucalyptus Inventory team to align replenishment quantities with demand forecasts, stocktake data and site needs.
• Manage batch control and stock rotation and prevent product expiration.
• Ensure accurate inventory tracking in the site’s SOH and reporting systems, resolving discrepancies promptly in coordination with Eucalyptus’s Inventory Team and the Site Manager.

3. Work Health & Safety (WHS):

• Own all the WHS requirements on site, including reviewing, updating and generating SOPs to ensure the site complies with all WHS regulations. From manual handling to working in cold chain environments that go to -18º.
• Conduct regular site safety audits, identify hazards, and implement corrective actions.
• Oversee temperature control protocols for sensitive products and safe handling of hazardous materials.
• Lead weekly toolbox meetings to reinforce safety standards with the fulfilment team and site stakeholders.

4. Operational Improvements:

• Proactively identify and implement improvements to optimise warehouse efficiency, reduce costs, and enhance stock handling and storage processes.
• Collaborate with the Site Manager and Head Pharmacist on site layout changes, day-to-day workflow optimisations, and storage solutions.
• Assist in ordering site supplies such as paper, printer ink, office equipment, etc.

5. Reporting & Communication:

• Provide regular updates to Eucalyptus and the Site Manager on stock levels, inventory discrepancies, and operational challenges.
• Maintain clear communication with Eucalyptus’s Inventory and Warehouse teams to ensure alignment on stock ordering and management processes.
• Assist the Site Manager and Head Pharmacist in day-to-day tasks as required.

About you (Who you are) 

• 3+ years of experience in warehouse coordination/management, preferably in a pharmaceutical or healthcare environment.
• Strong knowledge of inventory control, stock ordering, and warehouse management.
• Familiarity with WHS regulations, particularly in a pharmaceutical setting.
• Proficiency in Google Sheets and the Google Suite (Docs, Slides).
• Strong organisational skills and the ability to manage multiple priorities and projects simultaneously.
• Ability to work in a fast-paced environment with regular changes.
• Strong ability to work independently and without supervision.
• Detail-oriented approach, and high level of accuracy/precision.
• Excellent verbal and written communication skills, with the ability to collaborate with site management, staff, and the Eucalyptus team.
• Ability to take on constructive feedback for improvements.
• Ability to lift boxes weighing up to 25+ kg and perform tasks requiring standing, walking, manual handling, and exposure to cold environments.
• Forklift license.
• C class driver’s license.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.