Medical Support Associate - UK

Healthcare is usually slow and boring. We believe in its potential to be exciting and entertaining. But changing the healthcare experience is hard – and we’re gonna need all the help we can get…!

About Eucalyptus

Eucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world’s biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health.

What we have achieved so far

🚀 Launched 5 demographically tailored brands and facilitated over 1 million medical consultations worldwide (Juniper, Pilot, Kin, Software, & Compound).

🌍 Built a team of approaching 500 Eucalypts in 6 countries (🇦🇺🇬🇧🇩🇪🇯🇵🇵🇭🇿🇦) consisting of medical practitioners, engineers, operators and many more functions!

💰 Raised over US$100M funding from the same investors who backed Canva, Uber, and AirBnB.

🇬🇧 In just over 2 years we have grown the Juniper UK brand, which is now our biggest brand globally!

… and we’re just getting started! Read more about our mission to change healthcare here.

What’s Next?

In the UK we are continuing to grow with ambitions to triple our business by the end of the year!

To achieve this, we are continuously building our team of dedicated professionals who are passionate about healthcare, willing to work hard, and committed to investing in others through direct and honest feedback. This collaborative and proactive approach enables us to make impactful changes, improving the health of millions of patients globally

Juniper, Our Weight Management Brand

Through Juniper, we provide a personalised, high-touch model of care that enables patients to access evidence-based, supportive and sustainable weight management. Our model promotes accessibility and accountability to patients who have traditionally struggled to achieve their goals in a stigmatised and poorly managed condition.

Incoming patients interface through an online questionnaire which collects key health information. This data is then surfaced in the Prescriber’s platform to streamline the consultation and prescription decisions.

Patients also undergo a model of high-touch care beyond the initial prescription with our Medical Support team, health coaches, dieticians and regular Prescriber check-ins.

About the role (What you’ll be doing)

The Medical Support team is at the heart of Eucalyptus and our brands. The team thrives on making every patient feel uniquely cared for and ensuring our Prescribers and fellow team members can rely on us.

Key Responsibilities:

• Triaging asynchronous medical enquiries efficiently to ensure excellent patient safety and care is provided;
• Providing outstanding medical advice to patients at scale (by email and phone), which creates lasting impressions because of its depth and personalisation;
• Responding to medical incidents within agreed SLAs;
• Assisting in the creation of medical knowledge centres that empowers our Patient & Medical Support teams to provide deeper and more personalised patient experiences;
• Proactively engaging with patients throughout their treatment journey;
• Working closely with a team of Medical Support Specialists to assist in building processes and systems that get better over time;
• Being a critical point of contact for our Eucalyptus prescribers, Health Coaches and other teams.

About you (Who you are)

• A registered healthcare professional with 2+ years post-registration experience in any healthcare setting, such as a:
  • Pharmacist;
  • Pharmacy Technician;
  • Nurse; or
• Passion for online and primary care - demonstrated experience in primary care conditions and online experience is a big plus
• Tech-savvy - you are confident in navigating digital applications for clinical practice.
• Experienced decision maker - you can make timely and accurate referral decisions based on your clinical expertise; stressful situations don't phase you
• Trust - patients trust you implicitly because of your experience, your confidence and your manner
• Clear communicator - communicating with patients, health professionals and team members comes naturally to you; you get the message across clear and concise
• Heart - Patients love their interactions with you, feel safe and supported in your care and keep coming back!

Bonus points..

• Experience of supporting or treating patients via online, text-based asynchronous conversations
• Experience of supporting or treating patients patients with modern weight loss treatments

So, why join Eucalyptus?

• Make real impact, fast - We build in the open together, which helps us learn and iterate more quickly so we can deliver high quality outcomes faster than anyone else. Helping impact patients lives for the better from the moment you join Euc.
• You’ll be supported to accelerate your career - Regular feedback alongside our bi-annual performance reviews, a professional development budget & leave help ensure you have the support you need to level up. We’re committed to helping every Eucalypt reach their full potential.
• You’ll work with others who are incredibly passionate about what they do - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday, be given autonomy to tackle interesting problems, and work amongst people who care deeply about our patients.
• We also offer a range of benefits including
  • Your own stake in the business with our employee options program
  • A monthly wellness allowance, for you to spend on whatever wellness means to you
  • A yearly personal development budget and 3 extra days of leave to continuously up-skill yourself
  • 25 days holiday + bank holidays with an enhanced parental leave policy
  • A fun office with regular socials including after school sport, clubs, cycle kick offs and seasonal parties
  • Your own MacBook and more!
• Want to hear more about what it’s like to work at Eucalyptus? Hear from our team here or check us out on Instagram @euc.alypt.us

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.