Internal Operations Lead

Healthcare is usually slow and boring. We believe in its potential to be exciting and entertaining. But changing the healthcare experience is hard – and we’re gonna need all the help we can get…!
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About Eucalyptus
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Eucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world’s biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health.
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Founded in Australia in 2019, we have now helped over 500K patients globally by combining technology, design and operational excellence to help patients access the best clinical support when they need it - wherever they are.
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Our 4 brands (Juniper, Pilot, Kin & Software) focus heavily on personalising the experience for different demographics and are powered by a growing team across 5 countries (Australia, UK, Germany, Japan, and the Philippines).
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We’ve raised over AUD$150M in funding from Aussie and Silicon Valley investors who were early backers of Uber, Canva and AirBnb. With plans to launch into several more markets, offline channels, and tackle new conditions.
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We’re looking to continue building our team of executional weapons who are passionate about healthcare, aren’t afraid to work hard, and invest in others through direct and honest feedback. This approach enables us to make the most impactful changes to improve the health of millions of patients globally.
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We’re making good health last a lifetime.

More than 1 billion people globally live with obesity - a major leading indicator of many preventable chronic diseases such as diabetes and heart disease.

Eucalyptus is the company behind Juniper, one of the world’s largest weight management programs combining GLP-1 medication with a tailored nutrition and exercise programme, supported by our multidisciplinary care team of prescribers, health coaches, dietitians, nurses and pharmacists.
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Our published clinical research demonstrates that our combined approach to weight management and lifestyle change means that our patients are 4x as likely to lose significant weight through their course of treatment with Juniper.
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What’s next?
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Since reaching over 60,000 patients globally through our weight management program, our goal over 2025 is to extend access to our core treatment program to over 100,000 patients, whilst launching into new conditions, demographics and geographies as we move towards our vision of creating a preventative healthcare ecosystem.
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We’re going to build the world’s largest international digital healthcare company. This will be really hard to do, but very rewarding and possibly, the adventure of a lifetime with some of the best operators you will ever work with.

The Opportunity

About The Role

We are searching for an experienced and visionary Internal Operations Lead to establish, manage, and scale our Centre of Excellence (CoE) in the Philippines. This role is critical to driving operational excellence, innovation, and strategic alignment across our global business, with a focus on delivering high-quality services to our operations in Australia, the UK, Germany, and Japan.

You will be responsible for building a high-performing team, fostering a culture of collaboration and continuous improvement, and ensuring the CoE serves as a strategic partner to our global functions including Finance, People, Growth, IT, Patient Experience, Clinical Operations and more.

Key Responsibilities:

• Strategic Leadership:
• Lead the growth, and maturity of the Centre of Excellence in the Philippines.
• Define and execute a strategic roadmap aligning local operations with global business priorities.
• Act as the in-country leader and main point of contact for all things internal operations and compliance, representing the company’s values and vision.

• Operational Excellence:
  
• Oversee day-to-day operations and ensure service delivery across multiple functions (e.g., Finance and Legal).
• Drive standardization, automation, and continuous process improvement.
• Establish OKRs, KPIs and performance metrics to track efficiency, quality, and impact, and report such metrics to global leadership.
• Local P&L responsibility (budgeting, forecasting, cost control).

• Team Building & People Management:
  
• Recruit, retain, and develop top talent across key business functions.
• Foster a high-performance, inclusive culture with a focus on learning, innovation and employee wellbeing.
• Coach and mentor functional managers and team leads.
• Assist with employee related issues, working closely with the People and Legal functions to ensure compliance with occupational health and safety standards.

• Stakeholder Management:
  
  • Serve as the key liaison for internal operations between the CoE and global business leaders.
  • Build strong relationships with stakeholders in Australia, the UK, Germany, and Japan.
  • Communicate progress, challenges, and achievements to global senior leadership.
    
    
• Compliance & Governance:
  • Ensure full compliance with all Philippine laws and regulations, including:
  • Labor laws (DOLE regulations, employment contracts, ESOP, benefits)
  • Taxation (BIR reporting, VAT, withholding tax)
  • Data privacy (DPA compliance)
  • Securities and Exchange Commission (SEC), Bureau of Internal Revenue (BOI) and Local Government Unit (LGU) requirements
  • Social Security System, Philippine Health Insurance, and Home Development Mutual Fund requirements
  • Corporate social responsibility, modern slavery and local sustainability efforts 

• Maintain accurate and timely filings with the SEC and BIR (e.g., General Information Sheets, Financial Statements).
• Ensure the branch or entity holds and renews all necessary business permits, barangay clearances, and LGU registrations.
  
  

Qualifications:

• 10+ years of leadership experience in shared services, business operations, or Centre of Excellence environments.
• Proven track record in setting up or scaling high-performing global business service centers.
• Deep understanding of global business operations and cross-cultural collaboration.
• Strong strategic thinking, problem-solving, and execution skills.
• Exceptional communication, reporting and stakeholder management abilities.
• Experience working with or supporting teams in Australia, the UK, Germany, and/or Japan is highly preferred.