Operations Associate

Healthcare is usually slow and boring. We believe in its potential to be exciting and entertaining. But changing the healthcare experience is hard – and we’re gonna need all the help we can get!

About Euc

We're Making Good Health Last a Lifetime

More than 1 billion people globally live with obesity, a significant leading indicator of many preventable chronic diseases such as diabetes and heart disease.

Eucalyptus is the company behind Juniper, one of the world’s largest weight management programs combining GLP-1 medication with a tailored nutrition and exercise programme, supported by our multidisciplinary care team of prescribers, health coaches, dietitians, nurses and pharmacists.

Our published clinical research demonstrates that our combined approach to weight management and lifestyle change increases the likelihood of our patients losing significant weight during their treatment with Juniper by four times.

Since launching, we’ve grown fast to support millions of patients. In the last 12 months:

• We grew the size of our patient base by 10x in the UK, received selective NICE endorsement for our holistic approach to obesity management, and grew our team from 50 to 200.
• Globally, we grew revenue by >120% YoY, while reducing cash burned by 90% YoY, with over $100M USD raised from global investors such as BOND, NewView, Blackbird and Airtree - early backers of companies like Canva, Stripe, Uber and Airbnb.

What’s next?

In 2025, we are charting the path to support hundreds of thousands of patients while launching into new conditions, demographics, and geographies as we move towards our vision of creating a preventive healthcare ecosystem.

We’re building the world’s largest international digital healthcare company. This will be highly challenging, very rewarding and the adventure of a lifetime, working with the best operators you will ever encounter.

If that gets you excited, let’s talk!

Key Responsibilities:

• Performance & Metric Tracking. Own and monitor key metrics, turning insights into actions that improve reliability, availability, efficiency, and the overall patient experience.
• Process Improvement. Proactively update operational processes to improve efficiency and ensure we are constantly evolving to match patient experience needs.
• Team management. Manage our Manila based team to support the smooth day-to-day running of the daily consult operation.
• Cross-Functional Collaboration. Partner with growth and other teams to align practitioner supply with patient demand and provide transparent project updates to stakeholders.
• Workforce planning & rostering. Work with the team to optimise our supply and demand processes, to ensure we have enough practitioners rostered to meet our patient volumes, and provide an exceptional patient experience.
• Autonomous problem-solving. You’ll tackle some of the toughest operational challenges in the business, including workforce planning, metric improvement, and system building.

About You (Who you are)

• Ready to get stuck in. Proactive, ambitious, eager to learn, and quick to act.
• Persistent problem-solver. Relentless in overcoming obstacles and finding solutions.
• Team player. Prioritises collective success and collaboration.
• Growth-oriented. Seeks feedback and continuously improves.
• Systems thinker. Skilled at improving processes and driving outcomes.
• Analytical and data-driven. Makes sound decisions grounded in data.
• Clear communicator. Confident sharing updates across teams, business, and our remote workforce.

Experience Required

• Ideally you bring 2-3 years of experience in operations, most likely in Start ups or Scale ups, consulting, or similar fields.
• Strong analytical skills with high proficiency in Google Sheets/Excel and comfort with data-driven decisions.
• No clinical experience is necessary, this is an operations role.
• Experience with SQL is a bonus.

Why You Should Join Euc

• Our teams are incredibly passionate - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday and work amongst people who care deeply about our patients. You’ll be given autonomy to tackle interesting problems and receive regular feedback from a supportive team
• We’ll have your back when you need us the most - You’ll be able to lean on a range of leave offerings to support you when needed from Day 1, this includes: sick, maternal/paternal, compassionate, and vacation leave. Personal health days leave and budget to encourage you to take care of your well-being. A reliable health insurance provider accredited by major hospitals, clinics, and diagnostic centers nationwide, plus coverage of up to two dependents. Standard employer share for statutory benefits (SSS, PhilHealth, and HDMF), and 13th month pay. Also, transportation allowance to support your expenses when reporting to our Makati office.
• We will invest in your career - You’ll get access to an annual professional development budget and additional leave credits, mentors and buddies to ensure that you have the support you need to level up. You can expect regular performance and pay reviews as your career grows.
• We move at incredible speed - You’ll work with team mates who build in the open by sharing their work freely, this helps us learn and iterate quickly so we can deliver high quality outcomes faster than our competitors. You’ll spend a lot of time outside of your comfort zone learning and iterating frequently, we wouldn’t have it any other way

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‍At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.