Operations Specialist, Manila (UK Support)

About Eucalyptus

We’re on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We’re here to build better long-term care.

Euc is the company behind Juniper, one of the world’s largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times.

Our Growth Story:

• 130% YoY revenue growth and 90% reduction in cash burn, with $100M+ raised from investors including BOND, NewView, Blackbird and Airtree.
• Scaled to over 100,000 monthly active patients across our weight-management program.
• Grew the UK patient base from 4,000 to ~40,000 and received selective NICE endorsement to provide services to the NHS.
• Tailored our offering to over 5,000 patients in Germany and Japan

About the role (What you’ll be doing)

Eucalyptus has launched one brand - Juniper - in the UK, and has plans to launch a second soon. Juniper works with a team of remote prescribers in the UK who conduct asynchronous consultations with patients to determine their eligibility for the programme. Our prescribers are at the heart of the Juniper offering and are responsible for ensuring our patients receive the right medical care. The Clinical Operations team look after prescriber workforce management and the running of all tools and processes that the prescribers use to do their jobs safely.

The Clinical Operations team is recruiting an Operations Support Specialist to support

(i) the management of Juniper UK’s prescriber workforce, and

(ii) the running of critical clinical operations processes for Juniper patients

This position is ideal for individuals who are passionate about healthcare, possess strong administrative and operational experience, and have excellent communication skills. It will entail working UK hours and weekend shifts

Your responsibilities may include:

1. Prescriber Onboarding and Technology Support:
   • Efficient Onboarding: Coordinate a seamless onboarding process for new prescribers, ensuring they have access to all necessary tools and technology.
   • Training and Support: Provide training and support to prescribers on the use of our telehealth platform and other essential technology tools.
   • Troubleshooting: Act as the first point of contact for prescribers experiencing technical issues, diagnosing and resolving problems, and escalating when necessary.
2. Roster Management Support
   • Communication with prescribers: Act as a liaison with prescribers to plan schedules that align with the business needs for capacity and prescribers’ schedules. Own and maintain an up-to-date roster.
   • Roster reports: Ensure that up-to-date roster information is shared as needed with Clinical Operations colleagues to inform forecasting.
3. Invoicing, timesheets and performance monitoring
   • Approving timesheets: Check prescribers’ timesheets compared to roster hours agreed
   • Reporting: support monitoring and reporting of invoices, timesheets and performance metrics
4. Daily Interaction with Prescribers
   • Timely Assistance: Respond promptly to prescribers’ inquiries, addressing their questions, concerns, and requests.
   • Troubleshooting: Act as the first point of contact for practitioners experiencing operational issues, diagnosing and resolving problems, or escalating when necessary.
5. Managing critical Clinical Operations processes
   • Support safety monitoring of patients
   • Support account monitoring for accuracy and duplications
   • Support communications between Juniper and other healthcare providers
6. Issue Resolution:
   • Prompt Issue Resolution: Troubleshoot and resolve practitioner issues efficiently, striving to minimize any disruptions to their telehealth services.
   • Escalation Protocol: Follow established escalation procedures for complex issues, ensuring that they are addressed effectively.
7. Share patient and practitioner insights with the clinical services team and wider business
   • Share feedback from patients and practitioners regarding their experiences with the service to improve the overall patient experience, service quality and system improvement

About you (Who you are)

• A bachelor's degree in a relevant field is preferred but not mandatory.
• Tech-Savvy: The ideal candidate should be comfortable with various commonplace technologies, have a strong understanding of digital tools, and be able to adapt to new systems quickly.
• Detail-Oriented: We are seeking candidates who can manage complex processes, follow guidelines, and ensure a high degree of accuracy in their work.
• Communication Skills: Strong English written and verbal communication skills are essential. The candidate should be able to explain technical details in a clear and concise manner and interact professionally with practitioners.
• Problem-Solving Abilities: The role requires a candidate who can think critically and troubleshoot effectively, whether it's resolving technical or operational issues.
• Adaptability: Telehealth is a dynamic field with evolving technologies and regulations. The candidate should be adaptable and open to change.
• Customer Service Experience: Previous experience in customer service, call centres, or support roles will be an advantage, although in this role, the “customers” are our prescriber workforce. Experience in a healthcare or telehealth environment is a plus.

Why join Eucalyptus?

Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health.

Here’s what makes joining Euc unique:

• What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
• Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.

What’s ahead in the Philippines?

• Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan while collaborating with top-tier teams in the Philippines and South Africa.
• Shape your career - Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture.
• Work where wellbeing matters - Enjoy wellness budgets, social clubs, hybrid work arrangement, and initiatives that help you stay balanced and connected.
• Innovate with purpose - Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare.
• Support at every stage - Benefit from comprehensive health coverage (including up to 2 dependents), vacation, sick, and parental leaves, 13th-month pay, statutory benefits, and transport allowance.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.