IT Operations Manager

About Eucalyptus

We’re on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We’re here to build better long-term care.

Euc is the company behind Juniper, one of the world’s largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times.

Our Growth Story:

• 130% YoY revenue growth and 90% reduction in cash burn, with $100M+ raised from investors including BOND, NewView, Blackbird and Airtree.
• Scaled to over 100,000 monthly active patients across our weight-management program.
• Grew the UK patient base from 4,000 to ~40,000 and received selective NICE endorsement to provide services to the NHS.
• Tailored our offering to over 5,000 patients in Germany and Japan

About the role (What You’ll Be Doing)

The IT Operations Manager will lead and scale our global IT support function. This role is responsible for ensuring a reliable, secure, and high quality technology experience for all employees, from onboarding to ongoing support, across both our company offices and remote setups.

The ideal candidate is a hands-on, people-first manager who can balance operational excellence, strategic planning and team development as our company scales.

This role sits under our Trust Team (IT, Infrastructure and Cybersecurity) and reports to our Head of Security and Infrastructure.

Key Responsibilities:

• Manage and mentor a global team of IT support analysts across the Philippines, Australia and the UK.
• Own the roadmap and manage delivery for our IT function, continuously driving improvements to improve efficiency and user satisfaction.
• Own end-user support SLAs, ticketing workflows, and escalation paths.
• Partner with Security and People teams to improve onboarding, access provisioning, device management and compliance.
• Coordinate IT support coverage and hardware logistics for local and remote users across global regions.
• Create and maintain clear internal documentation, runbooks, and training guides.
• Lead vendor selection and management for hardware, software, managed service providers and office audio-visual systems.
• Lead cost management, budgeting and forecasting for IT services.

About you (Who you are)

As a key member of our Trust team, you will have:

• 5+ years of experience working in IT in a startup/scaleup environment or software company.
• 2+ years of experience managing a team across multiple time zones.
• Familiarity with Google Workspace, Okta, Slack, Kandji or similar MDM, and ticketing systems (e.g. Linear, Freshservice).
• Experience managing IT procurement and licencing processes, managing vendor relationships and negotiating software contracts.
• Experience leading cost management initiatives to optimise IT spend.
• A passion for using automation to streamline IT processes and improve quality of service. You enjoy using low-code/no-code automation tools (e.g. Zapier), using APIs and webhooks and integrating SaaS tools.
• Excellent written and verbal communication skills, particularly in communicating technology concepts to non-technical audiences.
• Excellent communication skills and the ability to influence stakeholders across all levels of the organisation.

Behaviours & Attitudes

• Strong business analysis and partnering skills. You thrive on the opportunity to work alongside diverse stakeholders across all areas of the organisation and to build strong business relationships.
• Problem-solving orientation: You approach challenges with creativity and persistence. You're comfortable with ambiguity and find solutions when requirements aren't fully defined. You can connect day-to-day work to larger objectives.
• Continuous learner: You're intellectually curious and humble. You actively seek new perspectives, adapt your thinking based on evidence, and embrace the learning curve of building in diverse health domains.

Why join Eucalyptus?

Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health.

Here’s what makes joining Euc unique:

• What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
• Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.

What’s ahead in the Philippines?

• Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan while collaborating with top-tier teams in the Philippines and South Africa.
• Shape your career - Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture.
• Work where wellbeing matters - Enjoy wellness budgets, social clubs, hybrid work arrangement, and initiatives that help you stay balanced and connected.
• Innovate with purpose - Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare.
• Support at every stage - Benefit from comprehensive health coverage (including up to 2 dependents), vacation, sick, and parental leaves, 13th-month pay, statutory benefits, and transport allowance.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.