Talent & Medical Operations Support Specialist (AU Support)

About Eucalyptus

We’re on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We’re here to build better long-term care.

Euc is the company behind Juniper, one of the world’s largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times.

Our Growth Story:

• 130% YoY revenue growth and 90% reduction in cash burn, with $100M+ raised from investors including BOND, NewView, Blackbird and Airtree.
• Scaled to over 100,000 monthly active patients across our weight-management program.
• Grew the UK patient base from 4,000 to ~40,000 and received selective NICE endorsement to provide services to the NHS.
• Tailored our offering to over 5,000 patients in Germany and Japan

About the Role (What you’ll be doing)

We're looking for an Operations Support Specialist to help strengthen the work of our multidisciplinary Medical Operations team at Eucalyptus. Alongside ensuring our healthcare professionals have the tools and operational support they need to deliver exceptional care, you’ll take a leading role in practitioner onboarding and early-stage recruitment activities to help us scale through 2026.

This is a fantastic opportunity for someone who’s passionate about healthcare, has strong communication and ownership, and is motivated by supporting teams who directly impact patient outcomes.

• Practitioner Support & Issue Resolution
  • Provide timely assistance to practitioners by responding to operational questions, concerns, and requests.
  • Act as the first point of contact for troubleshooting common technical or workflow issues, escalating when required.
  • Monitor consult queues as needed and take action in line with established guidelines.
  • Surface relevant practitioner feedback or recurring issues to the appropriate teams to support continuous improvement.
• Practitioner Onboarding & Technology Support
  • Coordinate a seamless onboarding process for new practitioners, ensuring they have access to all necessary tools and technology.
  • Own the end-to-end onboarding workflow across multiple practitioner cohorts, including communication, documentation, and progress tracking.
  • Provide training and guidance to practitioners on the telehealth platform and other operational tools.
  • Manage early-stage practitioner recruitment, including candidate outreach, initial screening, and pipeline coordination, ensuring a smooth transition into onboarding.
  • Share insights surfaced during onboarding and support interactions to help refine systems and processes.
• End-to-End Ownership
  • Take increasing ownership of practitioner onboarding and recruitment workflows, particularly as we scale consult volumes through 2026.

About you (Who you are)

• 3+ years of Talent Acquisition or coordination experience. Comfortable with candidate outreach, screening, and managing high-volume pipelines - you’ll spend a significant portion of your time supporting practitioner hiring.
• Experience in Customer Service, Operations or Support, preferably in SaaS, healthcare, or telehealth environments highly desirable.
• Strong organisational and process-management skills: Able to juggle recruitment and operational responsibilities, balancing both with accuracy and ownership.
• Tech-savvy: Comfortable navigating digital tools and systems, with hands-on experience using Zendesk, Google Sheets, Notion, and basic automation tools (e.g., Zapier, Slack workflows). Bonus if you’ve explored other workflow automations.
• Detail-oriented: Able to manage complex operational tasks, follow structured processes, and maintain high accuracy.
• Clear and confident communicator: You can explain processes and issues concisely and professionally to colleagues and healthcare professionals.
• Problem-solver with basic troubleshooting skills: Able to identify and resolve common technical or operational issues efficiently.
• Adaptable: You thrive in a fast-moving telehealth environment and adjust quickly to evolving processes and priorities.

Performance Metrics

This role will be measured against key indicators to ensure high-quality operational support and excellent patient and practitioner experience:

• AHT: Time taken to resolve each interaction.
• QA: Maintaining quality and safety standards in every interaction.
• CSAT: Patient satisfaction with each interaction.
• SLAs for Practitioner Responses
• 97% of patients contacted within their selected time window (daily average).
• Onboarding Performance:
  • Complete end-to-end onboarding within 5 business days (unless practitioner sided issue).
  • Achieve Day 1 consult performance at ~90% of cohort average.
  • Meet onboarding targets, including timely completion of pre-start requirements, accurate documentation, and a high-quality candidate experience.
  • Maintain SLAs for candidate outreach, first-round screening, and progression through the onboarding pipeline.

Additional Note: Our digital clinics operate 16 hours a day, 7 days a week (AEDT), so flexibility for weekend work and rostering will be required.

Why join Eucalyptus?

Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health.

Here’s what makes joining Euc unique:

• What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
• Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.

What’s ahead in the Philippines?

• Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan while collaborating with top-tier teams in the Philippines and South Africa.
• Shape your career - Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture.
• Work where wellbeing matters - Enjoy wellness budgets, social clubs, hybrid work arrangement, and initiatives that help you stay balanced and connected.
• Innovate with purpose - Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare.
• Support at every stage - Benefit from comprehensive health coverage (including up to 2 dependents), vacation, sick, and parental leaves, 13th-month pay, statutory benefits, and transport allowance.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.