Automation Support Specialist, Manila (AU Support)

About Eucalyptus

We’re on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We’re here to build better long-term care.

Euc is the company behind Juniper, one of the world’s largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times.

Our Growth Story:

• 130% YoY revenue growth and 90% reduction in cash burn, with $100M+ raised from investors including BOND, NewView, Blackbird and Airtree.
• Scaled to over 100,000 monthly active patients across our weight-management program.
• Grew the UK patient base from 4,000 to ~40,000 and received selective NICE endorsement to provide services to the NHS.
• Tailored our offering to over 5,000 patients in Germany and Japan

About the role (What you'll be doing)

• Designs, builds, and maintains automation workflows using internal platforms (e.g. Lorikeet), with a focus on reliability, maintainability, and scalability.
• Deliver scoped automation projects effectively and on-time to support internal teams automate repeatable processes.
• Maintains and enhances workflows by fixing bugs, adding improvements, and applying feedback to boost quality and reduce manual effort.
• Monitors workflow performance to identify, troubleshoot, and resolve errors proactively using logs, alerts, and dashboards.
• Documents workflows thoroughly to support team knowledge sharing and maintenance.
• Performs structured QA and testing, validating logic across edge cases, confirming data inputs/outputs, and ensuring automations are ready for production use.
• Supports metric reporting by tracking automation outcomes, errors, and patient satisfaction with guidance from senior team members.

About you (Who you are)

We’re looking for an Automation Specialist who enjoys solving complex problems, building scalable workflows, and creating meaningful impact through technology and AI.

Skills and behaviours:

• 2+ years of relevant experience in automation, operations, healthcare/telehealth, customer or tech support, or other problem-solving roles.
• Hands-on experience with automation tools such as Zapier, n8n, Make (Integromat), or similar low-code/no-code platforms.
• Experience with or strong interest in AI, including prompt engineering, NLP, and applying generative AI to real-world workflows.
• Tech-savvy and adaptable, with a strong working knowledge of Google Workspace, Slack, Notion, and other productivity or project management tools.
• Strong analytical and problem-solving skills, using data to identify opportunities, measure impact, and improve processes.
• Clear and confident communicator, with excellent written and spoken English and the ability to explain technical concepts to non-technical stakeholders.
• Experience working cross-functionally with product, engineering, or operations teams.
• High attention to detail and strong organisational skills.
• Trustworthy and professional, able to handle sensitive and confidential information appropriately.
• Proactive self-starter, comfortable working with minimal supervision and owning projects end-to-end.
• Learner’s mindset, able to thrive in a fast-paced environment and continuously develop new skills.

Nice to haves:

• Familiarity with APIs, webhooks, or basic scripting (e.g. JavaScript or Python).
• Exposure to SQL, data tools, dashboards, or reporting.

Why join Eucalyptus?

Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health.

Here’s what makes joining Euc unique:

• What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
• Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.

What’s ahead in the Philippines?

• Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan while collaborating with top-tier teams in the Philippines and South Africa.
• Shape your career - Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture.
• Work where wellbeing matters - Enjoy wellness budgets, social clubs, hybrid work arrangement, and initiatives that help you stay balanced and connected.
• Innovate with purpose - Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare.
• Support at every stage - Benefit from comprehensive health coverage (including up to 2 dependents), vacation, sick, and parental leaves, 13th-month pay, statutory benefits, and transport allowance.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.