Social and Community Assistant

About Eucalyptus

We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care.

Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness.

Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times.

Our Growth Story:

• 130% YoY revenue growth and a 90% reduction in cash burn - culminating in our $1.15bn acquisition by Hims & Hers in 2026, giving us the platform to take long-term care global
• Supported over 350k patients living with obesity across our 5 markets
• Received selective NICE endorsement to provide services to the NHS
• Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada.

About the role (What you'll be doing)

Supports the editorial and ambassador program through talent communications, content administration and community moderation. This is an execution-focused role with high attention to detail and clear ownership of comms and workflow tasks.

Your core responsibilities:

• Help monitor daily community activity on the private Facebook group
  • Assist with approving and declining posts as per group rules
  • Provide encouragement and support to Junis on their posts
  • Help clear spam and moderation alerts
  • Help escalate relevant issues to patient support, medical support, health coaches, or the engineering team
• Approve member requests
• Help maintain moderation logs
• Respond to TikTok, Facebook and Instagram comments
• Manage Facebook, Instagram and TikTok DMs 
• Track metrics from the community (e.g. join rate, engagement)
• Be the first point of escalation for patients arriving on social media channel

About you (Who you are):

• Strong written communicator. You know how to respond clearly, warmly, and professionally across comments, DMs, and community posts.
• Highly organised and dependable. You stay on top of repetitive, admin-heavy work and keep standards high day after day.
• Social-platform native. You are comfortable managing activity across Facebook, Instagram, and TikTok, and you understand how tone should shift by channel.
• Good judgment in sensitive situations. You can spot when something needs escalation and know how to route member or patient concerns quickly and appropriately.
• Fast, detail-oriented, and consistent. You can manage a high volume of moderation and community tasks without letting things slip.
• Experience in healthcare, wellness, or other customer-sensitive environments is a plus!

Why join Eucalyptus?

Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health.

Here’s what makes joining Euc unique:

• What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
• Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.

What’s ahead in the Philippines?

• Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan while collaborating with top-tier teams in the Philippines and South Africa.
• Shape your career - ****Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture.
• Work where wellbeing matters - Enjoy wellness budgets, social clubs, hybrid work arrangement, and initiatives that help you stay balanced and connected.
• Innovate with purpose - Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare.
• Support at every stage - Benefit from comprehensive health coverage (including up to 2 dependents), vacation, sick, and parental leaves, 13th-month pay, statutory benefits, and transport allowance.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.